How about we call this Creating Experience by Walking Around [CEWA]. The real key to remember here is that you are not your customer and in order to understand your customer you must engage and participate with them.
Forrester’s Josh Bernoff, the co-author of the highly-acclaimed national best-seller “Groundswell,” will be the featured presenter at a free interactive webinar on Thursday, September 17, 2009 2 PM EDT/11 AM PDT.
The more important point here is: how do we increase participation to an Amazonish or iTuneish type level?
Read the following tweet this morning [RT @[xyz] @[abc] Suggest that you give away a free Flip to every prospect/resident that creates a [management company]
I received the following message on 4.20.9 from a person I would consider a treasured mentor in my life; Subject: So I’m worried about you
I came across this great post; Does Social Media Help or Hurt? » Customers Rock! this morning. In it, Becky Carroll points to another great
I am starting the process of looking for an eSignature mechanism to employ at one of our student properties. The driving reason is the absolute
Strikes me as funny that a site touting authenticity and transparency moderates the comment section on it’s blog. Seems to be it would be open
I wanted to take a quick second to point you in the direction of Behind The Leasing Desk. Every time I read this blog I
Who of us could not use at very least a brush up on our WOM (not to be confused with Word of Mouth) systems? I
