Leadership
Celebrate Your Tiny Wins
Recognizing and celebrating your tiny wins helps to grow a helpful mindset.
Every small win contributes to your path of progress.
As a stretch, find the wins (lessons) in missteps and failure.
They are equally, if not more, valuable.
Take time to reflect.
Use a journal, 3×5, or 4×6 note cards.
Share your with friends or family.
Use visual reminders.
Practice self-compassion; be gentle with yourself.
Celebrating tiny wins (even in failure) creates a joyful and fulfilling path.
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Listening is Power
When you speak, you share what you know. When you listen, you learn what others know.
Don’t treat meetings like a stage.
Instead, treat them like a classroom.
You gain insight by observing how people think and what they care about.
The less you talk, the more you hear what isn’t being said.
Listening makes people feel heard and respected.
When they feel valued, they open up more.
If you want to influence, master the art of silence.
“Listening is the shortest path to understanding.” – Mike Brewer
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The Long Game: How Strategic Property Management Secures Tomorrow’s Success
Are you chasing today’s win or positioning yourself to dominate tomorrow?
Short-term wins in multifamily can be tempting.
But this mindset leads to burnout and missed opportunities.
Prioritizing immediate gains over strategic, long-term planning keeps you reactive, not proactive.
We are all playing a long game; shift your focus.
Invest in quality improvements and nurture long-term team member and resident relationships.
Go for resilience.
It’s like chess—those thinking five moves ahead always win.
Start today: identify one area to shift from short-term to long-term strategy.
“Play the long game. It’s not just about winning today; it’s about building an unshakable foundation for tomorrow’s success.” —Mike Brewer
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How This NYC Restaurant Returned Coats Without Tags—And Blew Customers’ Minds
In Unreasonable Hospitality, Will Guidara shares an interesting practice from his time at Eleven Madison Park: the “no-tag coat check.”
At most restaurants, guests receive a ticket to claim their coat at the end of the meal.
Guidara wanted to eliminate the impersonal process.
Instead, the team at Eleven Madison Park would memorize which coat belonged to each guest.
Consider this: given the short duration of the meeting and retrieval of a patron’s coat.
It’s impressive.
When the guests finished their meal, their coats were ready at the door, creating a memorable interaction without a ticket.
This was part of Guidara’s philosophy of exceeding expectations and creating magical, personalized experiences.
“Service is about efficiency, but hospitality is about making someone feel like they belong.” — Mike Brewer
Sources: Shortform, Mack’s Book Notes
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Failure is the Back Door to Success
So what? Every time you experience failure, you learn faster, refine your strategy, and get closer to what works.
Now what?
Don’t fear failure.
Invite it in.
Adjust quickly, and let it open the door to opportunities others won’t see.
"Failure isn't the enemy. It's your most underrated mentor." – Mike Brewer Share on XShare this:
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