Silencing your front-line teams is a real shame. It is a missed opportunity to use your best resources to solve genuine hurdles that impede performance, to properly support a novice leader, and worst of all, it leads to a dangerous erosion of your company’s culture.
We called them heroes – these people who worked beyond their capacity for months on end with no relief in sight. The flip side of ‘hero’ is a human whose life is out of balance, who is forgoing personal care and investment in relationships. The novelty of heroism has worn off. It doesn’t compensate for exhaustion, personal sacrifice, and frankly, lack of compensation for the extraordinary effort.