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Applied Empathy
Photo by Annie Spratt on Unsplash In “Applied Empathy” by Michael Ventura, the author emphasizes the importance of empathy in leadership and creating deep connections with others. In a world where we are constantly distracted by technology, it is more important than ever to cultivate empathy to lead and engage with people effectively. Ventura argues…
Multifamily Owners Can Follow Delta’s Example
Photo by Bernard Hermant on Unsplash Delta Air Lines recently made headlines by announcing that it would be offering free in-flight Wi-Fi to all passengers on its flights. While this may not seem like a big deal to some, it’s a mindset shift that could have major implications for the airline industry and beyond. But…
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Move-In Gift
Photo by Avery Evans on Unsplash Moving into a new apartment is an exciting time, but it can also be a bit overwhelming. And often, new residents forget to pack first-day essentials in an easy-to-find box. One way to make the transition a little easier is by giving your new resident a thoughtful gift to…
Elevating the Hospitality Experience in Multifamily Housing
Photo by Alexandr Popadin on Unsplash Hospitality in the multifamily space refers to the level of service and amenities offered to residents in an apartment community or other multifamily housing development. In recent years, there has been an increasing focus on elevating the hospitality experience in multifamily housing as developers and property managers seek to…
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Incentivizing Multifamily Maintenance Techs
Photo by Kenny Eliason on Unsplash As a property manager, you know that all team members are essential to building a positive resident experience. However, maintenance technicians often have the most impact on residents, as they are the ones who interact with them the most. If you want to encourage and recognize the successes of…
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Consequences: Taking Credit for Others’ Work
Photo by Richard Ciraulo on Unsplash Taking credit for the work of others is a form of plagiarism, a serious ethical breach that can have severe consequences in academic and professional settings. Not only is it dishonest and unfair to the original creator, but it can also damage your credibility and reputation. There are many…
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Flex Work Space Amenities – Pros & Cons
Photo by Johnson Wang on Unsplash The Benefits and Considerations of Incorporating Subdivided Flexible Workspaces in Multifamily Apartment Communities Flexible workspaces have become increasingly popular in recent years, and developers are finding new and innovative ways to incorporate them into multifamily apartment communities. One solution that has gained traction is the concept of subdivided flexible…
The Benefits of Grab-and-Go Markets for Multifamily Properties
Photo by Brian Taylor on Unsplash Grab-and-go markets are becoming an increasingly popular amenity in multifamily properties, and it’s easy to see why. These small convenience stores, located on the property, provide residents with a convenient and hassle-free way to purchase items like snacks, drinks, and other essentials. An in-house market can be a true…
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Mission, Purpose, and Trust
Photo by Ian Schneider on Unsplash Imagine you signed up for a class or training session. You and your classmates gather at the appointed time and without so much as an introduction, the instruction begins to lead you on a walk. You don’t know where you are going or anything about the person at the…
The Power of Calculated Risk-Taking
Photo by Valentín Betancur on Unsplash In 1853, Elisha Otis made history at the New York World’s Fair by demonstrating the safety of his invention: the passenger elevator. Before Otis’s innovation, elevators were considered dangerous and unreliable, as they were powered by hoists and operated by manual labor. Some Risk is Different Otis’s elevator, however,…
The Power of Staying the Course: Why Perseverance is Key to Achieving Your Goals
Photo by Brett Jordan on Unsplash Staying the course is a phrase that refers to maintaining a focus on a particular goal or objective, despite any challenges or setbacks that may arise. It involves perseverance, determination, and discipline, which can be critical factors in achieving success in any area of life. This blog post will…
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