Experience Is the New Amenity: Stop Measuring Service In property management, as in any business, service is a fundamental. But that principle or concept has
Unleashing Creativity and Agility for Operational Excellence Photo by RhondaK Native Florida Folk Artist on Unsplash In multifamily management, leaders are confronted with numerous unforeseen
Photo by Maja Petric on Unsplash Providing excellent customer service is more important than ever in today’s world. As Tom Peters, a renowned business consultant,
Photo by Erik Mclean on Unsplash Unreasonable Hospitality can be a decisive word-of-mouth moment in leadership development. It’s the service that goes above and beyond
Photo by Annie Spratt on Unsplash In “Applied Empathy” by Michael Ventura, the author emphasizes the importance of empathy in leadership and creating deep connections
Photo by Avery Evans on Unsplash Moving into a new apartment is an exciting time, but it can also be a bit overwhelming. And often,
Photo by Alexandr Popadin on Unsplash Hospitality in the multifamily space refers to the level of service and amenities offered to residents in an apartment
In March 2011, I wrote about changing up the way you think about prospects and residents. “Prospects and residents are human beings and or people
In this episode, we talk about consumer fatigue. It’s a real concept – my gut tells me to pay attention.
Posting from the archives until we catch up to current episodes of ApartmentHacker vlog. This week, I discuss customer service, telephone calls, candor, and war
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