Tag: customer service

The Surprising Power of Ridiculous Responsiveness in Business Communication

The emerging strategy of ‘Ridiculous Responsiveness’ champions near-immediate communication in business, replacing the 24-hour norm with minutes. While boosting customer satisfaction, it demands a cultural shift, technological support, and careful balancing to avoid employee burnout and preserve quality engagement, exemplified by Amazon and Zappos.

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Perception

Photo by Bradley Pisney on Unsplash Perception is a powerful thing. It shapes the way we see the world and, in turn, shapes our reality.

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The Value of a Gift

Photo by Javardh on Unsplash Gift-giving is a tradition that has been around for centuries. It is a way to show our loved ones that

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