The biggest secret in business?
Do you want to know what the biggest secret is in business? It’s not about the latest and greatest cutting-edge PropTech or novel marketing strategies.
Do you want to know what the biggest secret is in business? It’s not about the latest and greatest cutting-edge PropTech or novel marketing strategies.
The emerging strategy of ‘Ridiculous Responsiveness’ champions near-immediate communication in business, replacing the 24-hour norm with minutes. While boosting customer satisfaction, it demands a cultural shift, technological support, and careful balancing to avoid employee burnout and preserve quality engagement, exemplified by Amazon and Zappos.
Photo by Izz R on Unsplash Customer service and hospitality are often used interchangeably. While they might seem synonymous, understanding their subtle distinctions can dramatically
Embrace a New Approach to Resident Relations, Elevating from Service to Hospitality Photo by Clay Banks on Unsplash In the multifamily realm, residents yearn for
Photo by Brad on Unsplash Truett Cathy was an American entrepreneur and the founder of Chick-fil-A. This fast-food restaurant chain is well known for its
Photo by Parker Byrd on Unsplash Not a novel thought, but multifamily companies need to create a balance between two approaches. On one hand, it’s
Photo by Bradley Pisney on Unsplash Perception is a powerful thing. It shapes the way we see the world and, in turn, shapes our reality.
Photo by Jon Tyson on Unsplash When it comes to customer service, one of the most important things to remember is that service can’t happen
Photo by Javardh on Unsplash Gift-giving is a tradition that has been around for centuries. It is a way to show our loved ones that
Photo by Kobby Mendez on Unsplash Customer service is an essential component of any business and is particularly important in the multifamily property management industry.