customer service
Personalized Customer Service is the Key to Success
Photo by jet dela cruz on Unsplash
There’s a famous quote by Richard Coranine that goes, “One size fits one.” This quote is often used to discuss the importance of individuality and the dangers of trying to fit everyone into the same mold. But it’s also a great reminder of the importance of personalized customer service.
It’s easy to fall into the trap of thinking that one solution will work for everyone. But the truth is that every customer is unique, with their own needs and preferences. You risk alienating and frustrating your people by trying to fit everyone into the same mold.
That’s where the concept of “one size fits one” comes in. It’s a reminder that the best way to provide excellent service is to focus on needs. This means taking the time to understand their specific problem and developing a solution tailored to those needs.
There are a few key benefits to this approach:
- Improve satisfaction: By providing personalized service, you’re more likely to leave your customers happy and satisfied. They’ll appreciate the extra effort you put in to understand their needs, and they’ll be more likely to return to your business in the future.
- Increased loyalty: When you show your customers that you care about them as individuals, they’ll be more likely to stay loyal to your business. This is especially true in today’s competitive marketplace, where many options are often available.
- Better problem-solving: By taking the time to understand each customer’s unique needs, you’ll be better equipped to solve their problems. This will help you resolve issues more quickly and effectively, leading to happier customers and fewer complaints.
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ApartmentHacker Podcast Weekly Recap Episodes 31-35
Posting from the archives until we catch up to current episodes of ApartmentHacker vlog.
This week, I discuss deep learning, Uber, and positive mindset.
I hope you enjoy and if you feel so inclined, please subscribe and leave a rating on iTunes, Google Play, or Anchor.
Episode 31 | ApartmentHacker | one/100 myth
Episode 32 | ApartmentHacker | Why is your Company not like Uber
Episode 33 | ApartmentHacker | What will Deep Learning Mean to MultiFamily?
Episode 34 | ApartmentHacker | Stop Paying Commissions circa 2016
Episode 35 | ApartmentHacker | Think it Achieve it
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ApartmentHacker Podcast Weekly Recap Episodes 26-30
Posting from the archives until we catch up to current episodes of ApartmentHacker vlog.
This week, I discuss customer service, telephone calls, candor, and war games.
I hope you enjoy and if you feel so inclined, please subscribe and leave a rating on iTunes, Google Play, or Anchor.
Episode 26 | ApartmentHacker | Don’t Make Me to Repeat Myself
Episode 27 | ApartmentHacker | I Love Listening to Telephone Calls
Episode 28 | ApartmentHacker | Hit me between the eyes
Episode 29 | ApartmentHacker | Wow the Customer
Episode 30 | ApartmentHacker | War Games
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ApartmentHacker Weekly Podcast Recap Episodes 21-25
In ApartmentHacker episodes 21-25, I discuss my thoughts on everything from education to my desire to be enriched in the multifamily space. Buckle up and enjoy. And, push back where you see fit in the comment section below.
Episode 21 | ApartmentHacker | Education
Episode 22 | ApartmentHacker | Effort
Episode 23 | ApartmentHacker | You read What?
Episode 24 | ApartmentHacker | Serve the Customer
Episode 25 | ApartmentHacker | I Want to be Enriched
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And One – Idea
It happens from time to time.
A customer arrives to take occupancy of their apartment and it’s not ready.
Take this as an opportunity to respond +1.
Tell the resident they are in luck!
Tell them the apartment is receiving a little extra time and attention.
That means they get a free lunch/dinner on us.
They also get a free hour of move-in help (pre-arrange with a local moving company).
Your And One is the differentiator Multifamily Maniac,
M