ApartmentHacker Podcast Weekly Recap Episodes 31-35

Posting from the archives until we catch up to current episodes of ApartmentHacker vlog. This week, I discuss deep learning, Uber, and positive mindset. I hope you enjoy and if you feel so inclined, please subscribe and leave a rating on iTunes, Google Play, or Anchor. Episode 31 | ApartmentHacker | one/100 myth Episode 32…

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ApartmentHacker Podcast Weekly Recap Episodes 26-30

Posting from the archives until we catch up to current episodes of ApartmentHacker vlog. This week, I discuss customer service, telephone calls, candor, and war games. I hope you enjoy and if you feel so inclined, please subscribe and leave a rating on iTunes, Google Play, or Anchor. Episode 26 | ApartmentHacker | Don’t Make…

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ApartmentHacker Weekly Podcast Recap Episodes 21-25

In ApartmentHacker episodes 21-25, I discuss my thoughts on everything from education to my desire to be enriched in the multifamily space. Buckle up and enjoy. And, push back where you see fit in the comment section below. Episode 21 | ApartmentHacker | Education Episode 22 | ApartmentHacker | Effort Episode 23 | ApartmentHacker |…

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Wow Them in the Rain

Next time it rains, meet your customer/resident in the parking lot with an umbrella. Yes – before they get out of the car. Be on the look out – see them pull into the parking lot and run out with an umbrella. It’s an “and one” kind of thing to do. Your making it memorable…

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Customer Service is Comfortably Numb

Developmental psychologists tell us that a willingness to help strangers is a trait that most people show as young as eighteen months. It’s an impulse to serve. But to actually serve from this innate part of our being is to live in rarefied air. Service Sucks Because We Are Comfortably Numb We are numb to providing…

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And one…

You’ve undoubtedly seen the “and one” in a basketball game. A player drives the lane, takes a hack and makes a hoop; the ref, the crowd, the coach and teammates scream – And, ONE! And ONE for the Customer I have an idea for you. The next time your service tech is unclogging a bathroom sink drain,…

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Whose Job is it Anyway?

How many times have you walked into a place of business only to be turned away because the guy/gal in charge of this or that was not in at the moment? It’s Everybody’s Job – All of the Time When scaling up a business it is absolutely critical to get every single team member on…

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Staging the Unexpected

I read about the idea of staging the unexpected some time ago. It rung a bell with me – at the time – and I recall starting down the path of thinking about what we could do to blow people away. And then I got distracted so I am just now circling back to the idea.…

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Ratings and Reviews

What if we changed our question from How did we do? to What do you really want? That changes the dynamic from a static rating to a doable item. It ensures that a complaint translates into an actionable area of opportunity. Your still thinking that ratings and reviews are suspect Multifamily Maniac, M

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