apartment management
Apartment Management: Feedback for the leader
For you leaders out there, how many times have you thought to yourself, ” I wonder what the team thinks of my ability to lead?” “I wonder if they think I am doing a good job?”
I am pondering a piece on leadership feedback and would like to hear your thoughts. Drop me a quick comment if you have time today and we will see what comes of it.
Have a compelling Monday.
Leasing agent attacked in O’Fallon, MO
Suspect Arrested After Attack On Leasing Agent In O’Fallon, MO
Last Edited: Wednesday, 27 Feb 2008, 5:51 PM CST
Created: Wednesday, 27 Feb 2008, 5:51 PM CST
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By Roche Madden
(KTVI — MyFOXstl.com) —
For the second time in a month an O’Fallon Missouri apartment leasing agent has been assaulted while showing a property. [Click here for the rest]
Please be careful. So much to say on this topic. Any thoughts and feedback that anyone has on the subject please share as it can and will be useful to all.
Our hearts go out to the victims in these two cases.
Does anyone know what this site is good for? Has anyone ever used it for anything productive? Just curious.
Get over the package war…quickly
Saw this pic on Seth Godin’s site and it made me think of packages…weird? I know!
Is it me or does it seem that lately it has become an us against them struggle with residents in our communities? I see it played out in my very own office from time to time. Chief culprit? Packages.
The mindset I have seen played out is that we think we are doing the resident a favor by accepting their packages and if they don’t come in and pick them up then shame on them. Shame on them to the point we boldly suggested sending packages back. Yikes.
Moreover when a resident complains that we did not notify them that their package was in the office, our response is to ridicule the person for not paying attention to the UPS slip on their door. How dare you think that we will put a notice on your door that your package is in our office. That is UPS’s job! Yikes.
Let me recall for a moment. The biggest check that most people write every month is their rent check, right? THE BIGGEST CHECK! The most money! The biggest transfer of funds! I have a lot, now I have a little because I just paid my rent!
I say, get over it! If we were really doing it right we would offer to set the packages inside their front door as an added service! We would take the time to figure out how they wanted to get their packages. We would serve the customer instead of complain about them.
Apartment Garbage Disposal Repair
This one is for you service supervisors out there that need a little video to augment your hands on training. Think repetition. Play to the various ways of learning information.
This video demonstrates how to fix your garbage disposal.
Office teams, how many times have you tried to describe that little button on the bottom of the disposal or that cock-eyed wrench you use to get the motor going again after junior put his hot-wheel down the drain. Why not send this over instead?
