Apartment marketing
Apartment Marketing: Where is your money going?
While 2010 has been the year of dipping more than just your toe in the SM waters – it looks like 2011 will be a year where mass adoption might be a more appropriate description as it relates to small business taking the plunge.
As it pertains to Apartment Marketing – I would say the trend is in concert.
Apartment Blogging
When I started blogging in 2003 there were very few Multifamily types in the space – today, it seems like everyone has a blog and Twitter is a near household name. We were also early adopters of MySpace as a way to market apartments [back then we were still in post your floor plans, features and benefits mode].
Apartment Facebook Marketing
At the time, I recall seeing very few people participating in that space – today Facebook rules and the masses are adopting the platform as a way to market. [As an industry we still have to work on setting it up via FBs TOS]. Nonetheless adoption is happening and now the dollars are flowing that way as demonstrated by the stats below. All that being said, I still think it is interesting to see newspaper with such a high mark -That is not to mention that five out of the seven spends are print media related…
Enjoy the stats – would love to hear your thoughts and I hope the balance of your week is compelling!
Survey Says: Businesses Spending More on Marketing, Tech – AOL Small Business
Forty-two percent of small-business owners are likely to spend more on marketing and advertising this year, according to the latest FedEx Office Signs of the Times national small-business survey. So where will most of their money go?
* Improving online presence (46 percent)
* Print materials/newsletters/direct mail (44 percent)
* Brochures (43 percent)
* Yellow Pages listings (39 percent)
* Fliers and signs/banners/posters (37 percent each)
* Social networking sites (36 percent)
* Newspaper advertisements (32 percent)
Apartment Marketing: How to Use Facebook Like Pages to Lease Apartments
I love emails like the one below -but before we go there:
Over the past few weeks we have started to quietly roll out some of our Facebook Like Pages as we gear up for the Get Social with Mills Initiative . One of the issues we’ve run into with this slow roll out is anxious PMs and MSs like Teresa and Mike at Park Clayton Apartments. They were ready to run – so, we let them go and in just over two weeks they took the like numbers from 7 to North of 225.
How to grow Your Apartment Facebook Like Page numbers
How did they do it? To make a long story short Mike brought an orphaned stuffed yellow duck to the leasing office for Teresa to see and each time they tried to put the duck away – residents asked to have it back as a mascot. With that T and M – [I often use the first letter of peoples names – with that T is for Teresa and M is for Mike] decided to have a – Name the Duck – contest . In conjunction with that contest they decided to give away a few fun prizes for the resident who yielded the biggest number of Likes to our page in a weeks time.
The Apartment Like Page Results
T and M put on North of 200 Likes inside of two weeks time. Not only that – they yielded something much more important in my opinion – check out the page and I think you will quickly discern what I mean. That point brings me to the email below –
How to use Facebook Like Pages to Rent Apartments
I will let the email speak for itself –
Have a compelling weekend – M
—–Original Message—–
From: Park Clayton <parkclayton@millsproperties.net>
Sent: Thursday, June 03, 2010 12:55 PM
To: ‘Mike Brewer’ <MBrewer@millsproperties.net>; ‘Tracy Seubert’ <TSeubert@millsproperties.net>
Subject: Great news!
Hey guys,
I have some awesome news about our facebook fans. One of my residents came down to tell me that his friends in Taiwan are watching us on facebook and they think it’s great that we do resident events and have contests. He says they told him they want to move here when they get to town just because of what they see online!
Also, he brought down his laptop and we spoke with a couple of his friends in Taiwan who want to move here in August. The program they use to chat/talk internationally is called, “skype.”
Teresa Richardson
Property Manager
Park Clayton Apartments
photo credit: blog.hubspot.com
Apartment Marketing: Delivery so cheap – measuring does not matter…
I really like what @jeffreyhayzlett CMO of Kodak has to say about the ROI of social media –
“What’s the ROI of social media?…I hope they are my competitors cause I’m gonna kick their ass.”
While the jury is still out as the to metric that means the most as it relates to measuring the ROI of social medium – I think the debate of important is settled. It’s a must if you are to win in the Art of Social Media War [Sounds like a cool book title – maybe it already is – need to Google it].
Delivery so cheap – it does not matter
My overarching questions is: When does delivery become so cheap [labor included] that it makes no real difference? That is not to suggest that some level of measurement is not important. But, if you can get your stimulating participatory content out there for less than any other traditional means – knowing that it’s now highly interactive in nature – how important is it really?
Will you refer us to your friends?
The only metric that really matters in my mind – is not absolute mass but rather is your offering [apartment living experiences in my case] really worth telling your friends about. If the answer is no, then 10k likes, 10k followers, etc…means little.
What do you think? Is deliver so cheap that ROI is taking on less of a real meaning? If not, what would you choose to measure and why?
Technorati Tags: @mbrewer, mbrewer, mbrewergroup.com, facebook.com/pages/M-Brewer-Group, apartment marketing, using social media to market apartments, apartment social meida ROI, apartment internet strategy
Apartment Marketing: Invite the Thirty and Learn the Dirty…
I love what Mack Collier had to say a couple days ago in his post titled: The next evolution of social media for business is…
The following quote from his post struck me most…
Here’s the twist that makes this event so interesting to me; The 15 customers Dell will meet on the 15th are customers that have issues with Dell, and want to voice those issues to the company. The 15 customers Dell will meet on the 17th are evangelists of the company. So over the course of 2 days, Dell will be meeting with 30 of its most passionate customers, from both ends of the spectrum. I think this event is also an example of the next evolution of social media for companies.
Invite thirty and learn the dirty
The dirty little chatter that could work to make the your apartment living experience [read: offering] one that escapes the hand-cuffs of commodity. More times that not we as operators gather our troops in our conference rooms across this great land and decide on the next best thing for employees, prospects and residents alike. Imagine if we brought the thirty in like Dell is doing? That is once we have taken the time to understand who they really are.
Being a part of something bigger than yourself
Play along with me on this for a second – remember the last time you felt compelled – really compelled as a result of something you participated in something bigger than you? Remember how you felt leading up to, during and after the event? Do you still talk about it to this day? Did it shape your view of the world? Do you feel compelled to share not only the event but the organizer or organization that put on the event?
There is, innate in all of us, an underlying need to belong, to feel appreciate, to feel heard, wanted and important. As marketers – it’s not our job to exploit that but rather harness it and use it for a greater good.
Is it possible in our business? You bet it is. The questions is – are we willing to get those people in a room where there is no monitor to hide behind – where canned corporate speak is left to improv at the risk of authenticity and transparency? The second half of the thirty could be fun – it’s the first half I would be anxious about.
We have done our fair share of surveys and focus groups over the years but never did we go after the downside hardliners. Mack and Dell have me thinking hard about the obvious value of doing so…what do you think?
Apartment Reviews – This Wall was Not Made for Conversation
See this wall -it’s the Mills Properties Kudos Wall in our central office in Clayton, MO. Only one problem, it’s calendar year 2010 and I can’t converse with the people that took the time to write out their thoughts and mail them to our office.
I am certain that many of you can imagine the missed opportunity. My hope is that there are not others out there that have walls like this one in their offices. My plea to you if you do is to get digital fast –
We will be doing as much as we kick of the Get Social with Mills Initiative. Keying off what others have done in the industry, we feel it will be a necessary and fruitful piece of our on-line branding presence going forward.
Would love to hear your thoughts –
