Apartment marketing
Apartment Marketing: Get Simple
Read a great post over Brains of Fire Blog titled: Creating Problems (Instead of Solving Them). In the post Eric Dodds speaks the point of reinventing for the sake of the exercise. And, all under the guise of presenting the perception that we, as providers of service; be it branding, marketing, financial or otherwise, are creating value for our constituents. The otherwise obvious point for me is that simple stuff works. Simple stuff gets results. Simple gets participation. And, simple is simply a process of filtering out the noise.
In this excerpt, Eric sites a very cool example of an agency filtering out the noise in the way of building the right website for a brewery in the amazing state of Oregon:
What did they want? What all beer-lovers want. To know where they can find good beer.
This hit me right between the eyes this morning as I grappled with our new media strategies and overall apartment marketing and branding efforts.
Righting My View of the Apartment Marketing World
Many times I am guilty of viewing our strategies based on what I want to see happen, what I want to participate in, what I want our Mills Properties participants to see, what I want them to do and experience. When the simple reality is that It is and has always been about getting heads on beds under a sharp curb to commode premise. Under the premise of people’s needs. And, people want simple things done in simple ways for simple results.
How To Create Simple
1. Create a culture that is conducive to very good but simple customer service. Say please, thank you and how can I help – always!
2. Create great partcipatory sales routines. Invite people to tell you their view of the world. Ask how you can make things simple.
3. Be relentless about follow up and follow through. Simple phone call. Simple thank you card. Simple thank you.
It’s that simple.
Major on the majors that get you to simple and guess what – You’ll ROCK!
Your getting simple contributer,
M
Apartment Marketing: Becoming Human in a Digital Space
Ran across a great post over at Brains on Fire recently that spoke to the necessity of companies being human. It’s well beyond the time of shedding fear. In their terms; “welcome to a brave new world.” Be it on your facebook pages, your blog, your web copy on the phone or in person; it’s paramount that you go for friend first and business transaction second. The hard part is letting your company hair down; in that context consider this.
It’s Time to Shine
Imagine for a moment; you meet a cool guy or gal at xyz function and decide that the two of you should get together again sometime. You agree to call in a couple days to see about a time and place to meet. When you call you let him/her know that you have appts stacked on top of appts but you can squeeze them in around six two months from Tuesday. Oh and, by the way, don’t forget to bring your credit card.
It’s a bit tongue in cheek but in the same respect it is how we treat the human beings that are reaching out to befriend us in our businesses. “Thank you for calling Hidden Treetop Village on Golden Pond Apartments; this is Suzy Trying to Hard to be Cheery Cardwell; how can I be of service to you today?” People see right through the lipstick.
Do we talk to friends like that?
Apartment Marketing: Friendslist
Friendslist might be something to keep an eye on. Especially in light of the shrewd move by Forrent.com in creating an exclusive, carve their client marketing partners right out of an avenue of advertising platform, relationship on FBs Marketplace. Could a platform like friendlist make the likely crazy expensive quasi-distribution point irrelevant? Likely not but I secretly hope so…
Friendslist offers a cleaner interface to start, but that’s nothing new. What it does is connect buyers and sellers, or people who are looking for jobs and people who are hiring, through the people they know. Yes, Oodle does this to some extent on Facebook Marketplace, but Friendslist takes a slightly different approach.No offense FR. But, please know whether it was you, AF, AG or any other provider, I would feel the same. The move gave me every cause to expedite the reallocation of near $550,000 of FR specific marketing spend over the last 18 months. Not a complete departure but a semi-massive one. Stay tuned…
Apartment Marketing: Rooftop Advertising with a Twist
A couple weeks ago I had an owner bring up the idea of roof top advertising in exchange for a much need roof repair. The property in question is a vintage sixties with many of the original mechanical systems still in place. That is to include a roof that has more than maxed out it’s useful life. It’s a capital intensive site given it’s age and lack of any major rehab over the years.
We squeezed one roof into the 2011 budget but now that it has come time to consider doing it; we have to get creative. Enter the idea. The property sits right in the path of outbound flights from the Saint Louis airport. That being the case; the owner suggested approaching big box retailers and or anyone else that would have an interest in sponsoring, in a sense, the roof replacement.
I’m certain it’s not a novel idea but it was novel to me in the sense of the trade exchange element. It goes beyond the traditional banner on rooftops that front busy arteries all over america. The type we purchase to push our lifestyle, specials and or availability. If done well, it could take a huge chunk of capital expense right out of our budget.
Cool or Cheesy?
Photo credit to: Advertising is Good for You
QR Codes in Apartment Magazines
The jury is still out in my mind as it relates to the use of QR codes. I wrote about them three or four years ago and at the time I thought they were cool but today I have a very different opinion. Back then there was no real mass use commercial or otherwise and in the same respect there was a neat kind of novelty about them. It was cool that I could make my own but really confusing in that that I had no way to read it after I made it. That was before that proliferation of smart phones and the apps that make them so powerful. For now I classify QR codes under the “just because you can, does not mean you should” category.
Waste of Time
For example, I am reading The NOW Revolution by Bear and Naslund and it is full of QR codes. I give them high points for novelty. I give them high points in quantity. And, if it mattered, I give them high points in placement as it relates to aesthetics. They really packed a ton of information into 200 pages or less. But, I would never, in a million years, take the time to pull out my phone, take a picture and wait for the page to load. It’s too much work. Don’t make me pay [in the way of my time and in my money] twice for information.
Think Twice
As a result of The Now Revolution, I will never buy another book without flipping through it more thoroughly. If I see QR codes; I see that money more well spent in my bank account.
QR codes in Apartment Magazines
QR codes are pasted all over the pages of ForRent Magazine and others like it. I wonder, outside or AEs presenting a WOW moment, if people actually use them in a meaningful way. I hear the echos of “value add” but I think “what a waste of space.” Tell me what the value is and reduce my bill accordingly and keep the crazy things off my page.
