Customer experience is huge in any business and anymore, we have to blow people away. We are in a constant ebb and flow of attitudes,

Excellence is in the details. Starbucks is thoughtful enough to put braille on the business cards. I fell in love with the idea the second

The results from the State of WOMM survey published recently and I thought it would be fun to share a few points on the Apartment

There is this really cool thing set right between catalyst and response. A really cool thing that is your god given right. A right bestowed

Makes a ton of sense doesn’t it? I read somewhere that Wal-Mart hires people during the holidays to sift through DVD bins that are strategically

Want to power up your day in Multifamily space? Add the power flower…. Starting today; buy flowers for someone. In fact, buy flowers for five

Seek the counsel of men who will tell you the truth about yourself, even if it hurts you to hear it. Mere commendation will not

How would you answer the following question? Since these computers are not monitored; do you have to register them with the NSA? That is to

I love the advice that Paul Graham gave one of the cofounders of Airbnb. “It’s better to have 100 people who love you than finding