Nobody wakes up excited to hear about your product’s features. They wake up with problems. Annoyances. Frustrations. People don’t care about your cutting-edge Proptech or
Building a great culture is one of the toughest challenges for any multifamily company but also the most important. Restaurateur Danny Meyer’s approach to cultivating
Photo by Erik Mclean on Unsplash Customer-centricity is the crux of successful business strategies; the incisive observation by Kjell Nordstrom and Jonas Ridderstrale in “Funky
Photo by Joanna Keister on Unsplash In the pursuit of success, business leaders often strive for metrics like ‘effective,’ ‘efficient,’ or ‘innovative.’ However, for those
Photo by Toa Heftiba on Unsplash In the multifamily industry, and indeed, across all business sectors, there’s a time-tested and unwritten rule: Clients don’t just
Photo by Izz R on Unsplash Customer service and hospitality are often used interchangeably. While they might seem synonymous, understanding their subtle distinctions can dramatically
Release Date: 08.08.2023 In this episode, Mike Brewer sits down with Virginia Love – Industry Principle at Entrata. Virginia is a highly respected expert in
Embrace a New Approach to Resident Relations, Elevating from Service to Hospitality Photo by Clay Banks on Unsplash In the multifamily realm, residents yearn for
Unleashing Creativity and Agility for Operational Excellence Photo by RhondaK Native Florida Folk Artist on Unsplash In multifamily management, leaders are confronted with numerous unforeseen
In this episode, I sit down with Josh Swing, a respected expert in the leadership development industry, to discuss the importance of leadership development. We
