I have forever been of the opinion that business is in place to serve the growth of the people that serve it. In an effort to set yourself apart from the competition in the apartment space and especially in a down economy, you have to serve the talent in your organization. It’s not your Father’s world anymore is a phrase you have to come to understand. The days of command and control are done. You can’t expect the talent you employee to serve the customer in an amazing and over the top fashion if you don’t echo the same to your talent. You can have the best standard operating procedures on the country and be the worst organization in the world. Make nurturing talent first on your list in 09′.
What are you doing to serve your talent today?