As we enter into a transparent world, a world that includes the likes of blogs and websites like apartmentratings.com, it will become critical that the front line embraces and edifies the values of your business. The front line is the face of the company not the David Neithercuts or Scott Sellers of the world but John and Jane service persons’ of the world. We have to make certain we all understand the gravity of this perspective. Your companies reputation depends on it. If you don’t believe me read the case study in the December 07′ issue of the Harvard Business Review.
Technorati Tags: Apartment managent, Property Management, mike brewer
Powered by ScribeFire.