I hear the word apartment maintenance and I think of maintain. Not really the proactive environment I am looking for. I like the phrase preventive maintenance but it is just not sexy enough.
What about introducing our apartment service teams as our solution officers or proactive personnel? Or, our bias for action team. I mean if The Secret is true then the more we use this kind of language then eventually the biases will imbue on the minds and hearts of the team. The byproduct would be enhanced real time actions, right?
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