You can’t have one without the other just as we earn trust we must earn our reputation. We got a great testimonial from a current resident today which added value to our organization and we still have a long way to go.
Why?
Because the testimonial spoke to the location of the apartment community vs. the amazing customer service. Don’t get me wrong, I enjoyed the good words and at the same time I want people to shout from the rooftops because we treated them with amazing service. In essence we handled their need whatever that need may have been.
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