Great leaders adapt.
Situational leadership is key.
Rigid leadership styles break in multifamily, where no two days (or challenges) are the same.
The best leaders morph to fit the moment, the team members, and the task at hand.
A leasing consultant struggling with closing?
They need a coach.
A maintenance supervisor handling a major crisis?
They need autonomy.
A regional manager navigating a portfolio shake-up?
They need collaboration.
One-size-fits-all leadership is a failure in motion.
Your team is a dynamic mix of experience levels, motivations, and mindsets.
Leading them all the same way is like giving every prospect the same floor plan—misaligned and ineffective.
Situational leadership is about reading the room.
Some team members need direction.
Others need empowerment.
Some thrive on accountability.
Others need encouragement.
Knowing the difference is what separates average leaders from great ones.
The key is awareness.
Pay attention to body language.
Listen between the words.
This is key – so much is said in silence.
Understand your team’s emotional undercurrents.
The more perceptive you are, the more precisely you can adjust.
The best multifamily leaders shift gears effortlessly.
They are visionaries in one moment, problem-solvers in the next, and mentors when the opportunity calls.
Their leadership style flexes like a well-worn bible, adjusting for strengths and weaknesses.
Leadership is about influence.
Influence comes from meeting and loving (yes, I used the word “loving”) people where they are—from leading them where they need to go.
“Great leadership is not about being consistent. It’s about being consistently right for the moment.” — Mike Brewer