Team members who make more mistakes aren’t the problem—your refusal to teach them is.
Discover why coaching for improvement creates compounding ROI in multifamily operations.
Some team members make more mistakes than others.
Thereby costing you time, trust, and traction.
Chuck thinks the fix is simple: Get rid of them. Don’t waste time, and don’t bother.
He’s wrong.
Chuck’s position is emotionally satisfying and operationally short-sighted.
Mistakes are the tell.
The canary in the coalmine.
When repeated, they reflect a leadership blind spot.
Most people don’t wake up hoping to fumble the day.
But when they do, the organization can punish or coach.
Think of mistakes as data.
Data is feedback.
And feedback is a chance to build a culture where growth isn’t just expected—it’s engineered.
You don’t get consistency from compliance.
You get it from clarity, competence, and coaching.
When you teach someone how to think through their mistakes, they start to learn how to avoid the mistakes they have yet to make.
That’s exponential value.
It’s what separates mediocre portfolios from performance dynamos.
Chuck sees a mistake as a red flag on the way to termination.
You should see it as a green light on learning and development.
A green light to train, guide, and upskill.
Chuck says you can’t afford to spend time helping the bottom third.
I say you can’t afford not to.
In a business built on people, your ceiling is set by your lowest-performing team member.
Raise that ceiling.
Or get comfortable crawling.
“When you coach someone through their mistakes, you’re leading.” – Mike Brewer