Ten Ways Property Managers Can Provide Second Mile Service

Photo by Brett Jordan on Unsplash

Nothing novel here – my challenge to you is to be the difference that makes a difference by being the one that follows through. Our business can be boiled down to one simple phrase. Love people and serve them well. And know, at the deepest level of your core, the real gift to you is – the act of service.

Onsite Apartment Property Managers can go the extra mile in terms of hospitality and customer service by implementing the following strategies:

1. Personalized Welcome: Provide a warm and personalized welcome for new residents with a small gift or welcome package containing essential items, local guides, and discount vouchers for nearby businesses.
2. Regular Communication: Establish regular and open communication channels with residents through newsletters, emails, or social media, informing them of community events, maintenance updates, and any changes in policies or procedures.
3. Resident Events: Organize regular social events and activities for residents to build a strong sense of community, such as movie nights, holiday parties, or potlucks.
4. Prompt Maintenance: Respond to maintenance requests quickly and efficiently, and keep residents informed of the progress. Schedule regular property inspections to address potential issues before they become problems.
5. Concierge Services: Offer helpful services like package acceptance, dry cleaning drop-off and pick-up, and assistance booking local services or making reservations at nearby restaurants.
6. Amenities: Continuously evaluate and improve property amenities, such as gym equipment, swimming pool, and common areas, ensuring they are clean, functional, and meet residents’ needs.
7. Resident Feedback: Actively seek feedback from residents through surveys or informal conversations, and use this input to improve the property and community.
8. 24/7 Availability: Ensure there is always someone available to address emergencies or urgent concerns, whether it’s the property manager, a member of the maintenance team, or a third-party service.
9. Pet-Friendly Policies: Create a welcoming environment for pet owners by providing pet-friendly amenities, such as designated pet areas, waste stations, and pet events.
10. Local Partnerships: Build relationships with local businesses and service providers to offer exclusive discounts and perks for residents, such as gym memberships, grocery delivery, or transportation services.