Photo by Drew Beamer on Unsplash
In New Zealand, the concept of “whanau” is deeply embedded in Māori culture, highlighting the significance of family and community in everyday life. When managing multifamily apartment communities, the whanau concept can be applied to create a sense of community, connection, and belonging among residents.
Multifamily property management involves overseeing both large and small communities. In such settings, the focus is often on individual concerns, but incorporating a whanau approach can enhance the overall experience for every resident. Here are a few ways this can be achieved:
- Create a welcoming environment: As property managers, it’s essential to create a sense of warmth and inclusivity for all constituents. This can be done by greeting people by name, offering refreshments, and initiating conversations that show genuine interest in their lives. Such gestures help build trust and create a foundation of connection.
- Encourage community events: Hosting community events can help residents get to know one another and create a sense of belonging. These events could be as simple as a potluck dinner or as elaborate as a holiday party. The aim is to provide a platform for people to connect, interact, and bond over shared experiences.
- Create spaces for communal use: Providing communal spaces, such as gardens, game rooms, fitness centers, grilling stations, pool areas, or playgrounds, can foster a sense of community and encourage interaction.
- Practice effective communication: In a multifamily property, communication is key. Property managers should inform residents of any updates, changes, or issues affecting them. Clear and consistent communication builds trust and transparency, essential to a healthy community.