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Management by wandering around (MBWA) is a leadership philosophy popularized by Hewlett Packard’s co-founder, Bill Hewlett. The basic idea behind MBWA is that managers should regularly leave their offices and actively engage with team members in their work environment. By doing so, managers can better understand the day-to-day operations of their organization, build stronger relationships, and identify opportunities for improvement.
One of the key benefits of MBWA is that it helps to break down communication barriers. Regional managers and VPs can get a first-hand view of work and team members’ challenges by spending time in shops, apartments, or the leasing office. This can lead to more meaningful conversations and problem-solving sessions, as managers are better equipped to ask informed questions and offer helpful suggestions.
In addition to fostering better communication, MBWA can increase engagement and morale. When team members see that their managers are invested in their work and willing to listen to their concerns, it can create a sense of empowerment and ownership. This, in turn, can lead to increased motivation and productivity.
Implementing MBWA doesn’t have to be complicated. Simply taking a walk around the property. During these walks, managers should make a point to talk and ask questions about their work. It’s important to listen actively and avoid interrupting or dismissing what people have to say.
Of course, MBWA is just one tool in a manager’s toolkit. It should be used with other leadership strategies to create a cohesive and effective management approach. But for managers looking to build stronger relationships and better understand their organization, MBWA is a powerful tool that shouldn’t be overlooked.