Act like a Apartment Owner

You have heard it a million times if you have heard it once. “Act like an owner.”

But, how do you get employees to act like owners?

As it relates to the statement; I have two questions I like to ask people.

First one relates to leadership and specifically employee issues;

If you owned this apartment management company; would this person be working for you?

The second pertains to more general items that comes up on a daily basis.

If the sign out in front of this apartment community read [your name] apartments; what would you do?

Nine point nine times out of ten the answer comes – tip of tongue.

What do you do to create an ownership mentality?