One goal for any organization worth it’s salt is to serve its customers compellingly and profitably over a very long bit of time. How do they do that? The leaders in the organization understand that their chief goal is to serve the people that serve the organization. They do so through expanding people’s capabilities by way mentoring and coaching.
When I hear the word coach I am instantly taken back to the years I ran up and down the court playing basketball. I was blessed enough to have some amazing mentors an coaches in my life. And, through their teaching, training, prodding, gentle and sometimes harsh discipline; I was afforded a full ride Division I scholarship to play basketball at Texas Tech University. They gave of their time, their effort and their knowledge of the game in order to expand my capabilities. They served compellingly.
Multifamily Coach
My punch line today: Be a Coach
1. Be selective about who you give of your time and effort. I once was told that I was not the savior of all humanity. Apparently at the time; I thought I was. That aside, it made a ton of sense to me. Not everyone is there to learn and grow. Some are just there to give you 100% from 8 to 5. Other’s much less than that. Point: choose wisely.
2. Use moments of truth as your catalyst for discussion. Just last week I was involved in a formal coaching session with two employees. A supervisor was delivering a written message to a co-worker and the proverbial ‘but’ sandwich came out. You did this ‘but’ you also did that. I took the time to suggest that the words ‘and in the same respect’ were used in lieu of ‘but’. In my head, it allows for the power of the lead statement to endure in ones mind whereas a ‘but’ crushes the lead statement.
3. Become a master questioner. Be incisive. One of the best questioners I have come across in some time is Mr. Mike Whaling of 30lines. It’s an art and if you ever have the chance to talk to Mike, be prepared to have your logic and wherewithal challenged with thoughtful questions.
4. Use the classroom to arm people with tools and strategies. Use the real world as the place to apply, learn and thrive on the application of those tools.
Share your thoughts with me; What would you add or take away from the list above?
Your always looking to be a coach contributor,
M