This is a must read book for all of you. It speaks precisely to the core of my thoughts on resident forums. As many of you know I am passionate about the idea that your forums and portals need to be open to the public as to be completely transparent.
Read this book and meet me back here with your thoughts. I will try to hold on to mine until I hear from you. Tap the link here, drive to the store right now or order it from your favorite on line bookstore. What ever you do, get it soon.
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