The claim to the right way to do things

Leaders in the apartment business are faced with countless decisions on a daily basis. Everyone of them are important in some way shape of form to the direction of the organization.

We talked about the 10-10-10 principle a couple of posts ago and the role it plays in decision making. Another principle I think is important is not taking or making the claim that you know the right way to do things. In our business many times there is no exact right way to do things. The last thing anyone wants to hear is a page out of your autobiography. They don’t want to hear how you did it when you were a leasing consultant, how you did it when you were a assistant manager or how you did it when you were a manager.

Rather, what they want to know is how much you care about them as individuals first and professionals second.

My time in this industry has taught me that I don’t know even the half of it and everyday I learn something new.

Think about that the next time you are tempted to tell anyone the right way to do something.

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