5 ways to improve customer engagement in the apartment business
1. Smile at your prospects, current residents and vendors
2. Make Eye Contact with them
3. Share Your Name First and then ask for theirs.
4. Explain What you are Doing and Why
5. At the end of every interaction ask, "Is there anything else I can do for you?"
Want to rent more apartments, secure more renewals and or maintain the best relations with your vendors? Modify your behavior and the behavior of your team and WATCH out!!! The world will come alive for you and yours.
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About Mike Brewer
My mission is to tease out the human potential in the multifamily space.