resident engagement
Kind Coaching in Multifamily: An Essential Value for Success
Utilizing Recording Conversations as a Coaching Method – Nurturing Growth and Enhancing Relationships
Photo by Dayne Topkin on Unsplash
Kind coaching is emerging as a vital tool for leadership. In this article, I’ll unpack the importance of kind coaching, emphasizing recording conversations between oneself as both the giver and recipient of challenging feedback. This creative technique might be the key to strengthening relationships with team members and residents.
There is a growing disconnect between leadership and team members in these times of stress. Standard coaching often falls short of effectively nurturing relationships with team members. The lack of an empathetic approach to coaching leads to challenges in communication, which, if unresolved, hampers the creation of thriving relationships.
Following is a helpful strategy to learn the art of kind coaching:
Recording Conversations as a Coaching Tool: By utilizing the unique method of recording a conversation, wherein you act as both the giver and receiver of critical feedback, leaders can witness a situation from a fresh perspective. This technique promotes an understanding of the emotions tied to receiving feedback, engendering empathy and self-awareness.
Enhancing Communication Skills with Self-Reflection: Listening to these recorded dialogues helps you pinpoint areas you can better communicate. Observing nuances in tone, language, and even body language facilitates a focus on refining these aspects, thus promoting open dialogue and collaboration with team members.
Fostering Community Relationships: Adopting kind coaching principles towards team members by extension strengthens connections and engagement with residents and vendor partners. Concentrating on empathy and understanding leads to a more interconnected and prosperous community.
More than just a technique, kind coaching is a philosophy. And by adopting this method, you can establish a culture that values personal growth, continuous learning, and community well-being.
Jude Chiy | Collective Conversations
In this episode, Mike Brewer chats with Jude Chiy, Founder of Flamingo, an app created to enhance and optimize resident engagement and build community. Jude shares his journey from med school student to the Founder of Flamingo. Mike and Jude explore the benefits of executing simple and frequent resident touch points and the connection to higher resident satisfaction scores.
Key Discussion Points:
- The meaning of Flamingo: In a world where competitors all look very similar, Jude believes that building a sense of community between management and residents, and resident to resident, helps a property stand out “like a flamingo in a flock of pigeons.” The Flamingo app helps residents navigate the many questions related to life in the community, discover new events and people, and build a true sense of neighborhood.
- The Value of Resident Input: Instead of solving problems at the senior level of the management team, inviting residents into the issue by sharing it and inviting their comments on solutions further enhances the feeling that resident input matters.
- The Superpower of AI: There are scores of data points, and it is impossible to read through it all and make sense of it. Flamingo uses AI to read all the data and quantify it, making it easy to understand. The system sends surveys when a resident interacts with a team member, uses an amenity, submits a service request, etc. It tracks the time to resolve, the frequency of resident communication, etc., and provides recommendations to correct the areas of concern.
Throughout the conversation, Mike and Jude share practical tips and advice based on the topics covered in the episode.
Whether you’re a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry.
About Jude Chiy
Jude Chiy is a highly regarded expert in the multifamily industry, known for his expertise in resident engagement and building a sense of neighborhood within each community. Jude wanted to be a superhero when he was young, but sadly never developed the superpowers to fight crime and help people. He founded Flamingo to make the world a better place by simplifying life for residents and property managers.
Ultimately, Jude’s vision is a world where everyone knows their neighbors and willing to help them out. With a wealth of unique experience and a track record of critical thinking, Jude brings a unique perspective to the discussion, shedding light on key industry trends and sharing valuable advice for professionals in the multifamily space.
About Mike Brewer
Mike Brewer is enthusiastic about people, technology, and the multifamily world. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike draws on his deep understanding of the multifamily space and is passionate about sharing insights and wisdom through Collective Conversations with others in this industry. This podcast creates a platform for industry professionals to connect, learn, and grow together.
Additional Resources:
- The Purple Cow by Seth Godin
- If Chick-fil-A Ran Your Apartment – Six Things They’d Do Differently
- If Apple Ran Your Apartment – Six Things They’d Do Differently
- If Ex-WeWork CEO Adam Neumann’s Flow Ran Your Apartment – Six Things They’d Do Differently
- How McDonald’s Would Run Your Apartment – Seven Things They’d Do Differently
- Need Ideas? The Flamingo Blog is like finding a hidden treasure box full of novel ideas for resident engagement
Episode sponsored by: Updater
Updater is the app that gets residents move-in ready faster. Did you know that residents who are happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike and as a special gift to our listeners, Updater is offering a special gift when you book a demo.
Connect with Us:
We would love your feedback, questions, and topic suggestions for future episodes. Feel free to reach out to us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Our podcasts and interviews are also available on Apple Podcasts, Spotify, or anywhere you stream your podcasts.
Subscribe and Share:
If you enjoyed this episode, rate, review, and subscribe to our podcast on [Podcast Platform(s)] and share it with your friends, colleagues, and anyone who might find it valuable. Please help us spread the word about Multifamily Collective and empower others to thrive in the multifamily real estate industry.
If you or someone you recommend is interested in learning more about sponsorship opportunities, please contact us.
Please subscribe to our newsletter – The Collective Rundown
Thank you for tuning in to Multifamily Collective. Stay tuned for more exciting episodes coming soon!
Disclaimer:
The views and opinions expressed in this podcast are solely those of the individuals involved and do not necessarily reflect the official policy or position of Multifamily Collective or any other organization mentioned during the episode. The podcast is for informational purposes only and should not be considered professional or legal advice. Always consult a qualified professional or your organizational leadership before making strategic, professional, financial, or investment decisions.
Jude Chiy | Collective Conversations
In this episode, Mike Brewer chats with Jude Chiy, Founder of Flamingo, an app created to enhance and optimize resident engagement and build a sense of community. Jude shares his journey from med school student to the Founder of Flamingo. Mike and Jude explore the benefits of executing simple and frequent resident touch points and the connection to higher resident satisfaction scores.
Key Discussion Points:
- The meaning of Flamingo: In a world where competitors all look very similar, Jude believes that building a sense of community with management and residents, and between resident neighbors helps a property stand out “like a flamingo in a flock of pigeons”. The Flamingo app helps residents navigate the many questions related to life in the community and discover new events and people thus building a true sense of neighborhood.
- The Value of Resident Input: Instead of solving problems at the senior level of the management team, inviting residents into the issue by sharing it and inviting their comments on solutions further enhances the feeling that resident input matters.
- The Superpower of AI: There are scores of data points and it is impossible to read through it all and make sense of it. Flamingo uses AI to read all the data and quantify it which makes it easy to understand. The system sends surveys when a resident interacts with a team member, uses an amenity, submits a service request, etc. It tracks the time to resolve, the frequency of resident communication, etc., and provides recommendations to correct the areas of concern.
Throughout the conversation, Mike and Jude share practical tips and advice based on the topics covered in the episode.
Whether you’re a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry.
About Mike Brewer
Mike Brewer is enthusiastic about people, technology, and the world of multifamily. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike draws on his deep understanding of the multifamily space and is passionate about sharing insights and wisdom through a series of Collective Conversations with others in this industry. This podcast creates a platform for industry professionals to connect, learn, and grow together.
About Jude Chiy:
Jude Chiy is a highly regarded expert in the multifamily industry, known for his expertise in resident engagement and building a sense of neighborhood within each community. Jude wanted to be a superhero when he was young, but sadly never developed the superpowers to fight crime and help people. He founded Flamingo as his way of making the world a better place by simplifying life for residents and property managers.
Ultimately, Jude’s vision is a world where everyone knows their neighbors and willing to help them out. With a wealth of unique experience and a track record of critical thinking, Jude brings a unique perspective to the discussion, shedding light on key industry trends and sharing valuable advice for professionals in the multifamily space.
Additional Resources:
- The Purple Cow by Seth Godin
- If Chick-fil-A Ran Your Apartment – Six Things They’d Do Differently
- If Apple Ran Your Apartment – Six Things They’d Do Differently
- If Ex-WeWork CEO Adam Neumann’s Flow Ran Your Apartment – Six Things They’d Do Differently
- How McDonald’s Would Run Your Apartment – Seven Things They’d Do Differently
- Need Ideas? The Flamingo Blog is like finding a hidden treasure box full of novel ideas for resident engagement
Episode sponsored by: Updater
Updater is the app that gets residents move-in ready faster. Did you know that residents who are happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike and as a special gift to our listeners, Updater is offering a special gift when you book a demo.
Connect with Us:
We would love your feedback, questions, and topic suggestions for future episodes. Feel free to reach out to us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Our podcasts and interviews are also available on Apple Podcasts, Spotify, or anywhere you stream your podcasts.
Subscribe and Share:
If you enjoyed this episode, rate, review, and subscribe to our podcast on [Podcast Platform(s)] and share it with your friends, colleagues, and anyone who might find it valuable. Please help us spread the word about Multifamily Collective and empower others to thrive in the multifamily real estate industry.
If you or someone you recommend is interested in learning more about sponsorship opportunities, please contact us.
Please subscribe to our weekly newsletter – The Collective Rundown
Thank you for tuning in to Multifamily Collective. Stay tuned for more exciting episodes coming soon!
Disclaimer:
The views and opinions expressed in this podcast are solely those of the individuals involved and do not necessarily reflect the official policy or position of MultifamilyCollective or any other organization mentioned during the episode. The podcast is for informational purposes only and should not be considered professional or legal advice. Always consult a qualified professional or your organizational leadership before making strategic, professional, financial, or investment decisions.
Unlocking Success in Multifamily: The Power of Dialogue
Engaging Residents and Team Members Through Effective Communication
Photo by Headway on Unsplash
Effective communication is the glue that binds the relationships between multifamily leadership, management, residents, and team members. By cultivating an environment of open dialogue, you can bridge gaps, strengthen connections, and foster collaboration. This article delves into the common challenges faced by multifamily property management leadership and offers insight into leveraging the transformative power of dialogue to drive success. It’s more than words; it’s about building a community of trust, respect, and partnership.
Despite the rising need for cohesion and collaboration within multifamily property management, many leaders face hurdles connecting with residents and team members – especially in a more remote world. Miscommunication can lead to dissatisfaction, a breakdown in trust, and even financial losses. The gap between residents’ expectations and what management delivers often stems from a lack of transparent, open, and honest dialogue. This disconnection can hinder growth, innovation, and the overall health of the property community.
Possible Solutions
- Cultivating Open Dialogue with residents: Leaders can understand their needs and concerns by engaging residents in regular conversations. This two-way communication builds trust and ensures residents feel heard, resulting in higher satisfaction levels. Such a practice resolves issues more effectively and creates a harmonious living environment.
- Fostering Team Member Collaboration: Promoting open dialogue among team members allows for exchanging ideas, problem-solving, and enhanced cooperation. When everyone feels part of the conversation, creativity and productivity thrive.
- Enhanced Crisis Management: An environment of transparent communication helps rapidly address issues as they arise. Whether it’s a maintenance problem or a more severe crisis, talking openly enables quick and efficient problem resolution.
- Building Community through Engagement: Encouraging community events where dialogue is central can help create a sense of unity. Connecting residents and team members through town-hall meetings or social gatherings strengthens the community bond.
- Technology Integration: Utilizing modern communication tools like resident portals or digital newsletters ensures information reaches everyone promptly. It also provides platforms for dialogue to continue in various forms, adapting to the needs and preferences of all involved.
Winning Strategies in the Multifamily Talent Arena
How to Attract, Retain, and Develop Top Talent in the Multifamily Property Management Sector
Photo by Dylan Gillis on Unsplash
The multifamily property management sector is experiencing an escalating war for talent. With growing competition and a shifting landscape, attracting the right professionals requires a deep understanding of what motivates them and how to foster their growth. This brief note offers multifamily executives insightful strategies to win this battle, focusing on attraction, retention, and professional development. We will explore the problem of talent scarcity and present solutions with tangible benefits for your organization.
Finding and retaining top talent has become one of the most pressing issues in multifamily property management. The industry is increasingly competitive, and the demand for skilled team members is rising. The challenge lies in identifying individuals with the right blend of technical expertise, creativity, and passion to engage with residents. How do multifamily executives find these ideal candidates and keep them engaged? The problem is complex and requires a nuanced approach.
Solutions:
- Emphasize Culture and Values: By creating a workplace culture resonant with the values of potential team members, you can attract those who align with your mission. This alignment ensures a more harmonious work environment and enhances the likelihood of long-term retention.
- Offer Tailored Professional Development: Offering customized professional growth opportunities demonstrates your investment in your team members’ futures. By fostering their career growth, you enhance their skills and build loyalty.
- Engage with Team Members: Encouraging veteran team members to engage actively with new team members helps foster community. This connection enriches the working experience and promotes higher satisfaction among team members.
- Implement Competitive Compensation Packages: Salary isn’t everything, but it matters. By researching and offering competitive compensation packages, you signal to prospective team members your recognition of their value.
- Utilize Technology: Leverage technology to streamline hiring and ensure you reach suitable candidates. Utilizing appropriate platforms can make the recruitment process more efficient and targeted.
- Invest in Wellness: Focus on the overall well-being of your team members. A happy, healthy team member is often more productive and loyal.
