Leadership
Getting things done
How many times have you seen people agree on a project or initiative and then nothing happens?
How many times have you met with your key leaders, created lists that you both agree upon and then nothing happens?
What gives?
Are we too busy? Are we too distracted? Is it a question of care? Is it a question of leadership?
I’ve been on both sides of this equation. I’ve been the one expected to get things done and for whatever reason not followed through. And I’ve been on the side of creating and expecting things to get done and they’ve not been followed through with.
We all have the best intentions in the world. But they’re worth nothing unless followed through with.
My thought? Lack of focus. Lack of real mindful focus. And the excuses or reasons for that are endless.
What we do?
I think we have to create a nearly inhuman disinterestedness in distractions. And get a wholly human interestedness in execution.
You’re interested in simple execution Multifamily Maniac,
M
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Execution
What is important to me in 2014?
Answer: relentless execution.
Be it the BHAG or the smallest of details – execution will matter most.
Pick a direction in 2014 and then run like hell to get there. Fumble around and mess it up – get up dust yourself off – and run like hell to get there.
Don’t make it complicated. Pick things like answer the phone. Pick things like respond to email. Pick things like post craigslist ads daily. Pick things like smile and say hi to every prospect and resident that you see every day of the week. Don’t try to be clever. Be simple. Be responsive. Be relentless. Execute.
You’re looking to execute relentlessly in 2014 Multifamily Maniac.
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2013 Lessons
What was the most important lesson you learned in 2013?
I learned that there is incredible value in having very strong people in your key leadership roles.
Spend the time necessary to hire right 100% of the time. The time invested on the front side yields very large returns down the road.
It is key to the success of your respective organizations!
M
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Habits
Whoa – almost forgot how to use WordPress; it has been so long. Got into a bad habit of not writing everyday.
Came across a quote today that got me thinking about Habits –
“When we look at living creatures from an outward point of view, one of the first things that strike us is that they are bundles of habits.” – William James
As we wind down the year I think it prudent to look at the habits that lead our lives.
Are they working for you or against you?
Do you need to throw out the old and bring in some new?
Do you need to set some goals and then think about the habits that will bring those goals to life?
Do you need to stop thinking so much and just go do stuff?
I know for me – I would like to get back to writing, it’s been way to long. And, I miss it…
Your thinking about habits multifamily maniac,
M
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Emotionally Loaded
Handling emotionally loaded situations is a true art form. How many of you have faced talking a customer down from the ledge of – ‘you are getting a piece of my mind?’ How many of those conversations included personal attacks targeted at you or one of your apartment service team members. How many of those comments – right, wrong or indifferent – did you deserve but still stung to the point of escalating your own emotions? How many of you have called the police to get that resident out of the office? How many of you felt all-powerful once that person did leave? How many of you had an emotional crash after an emotionally loaded conversation? How many felt remorse? How many felt vindicated?
It’s Normal
You’ve heard of fight or flight. You know that in an emotionally loaded situation you are pre-programmed to stand up and fight or run away. You are not pre-programmed for reasoning. At least not as far as I see it. Reasoning takes work. It takes time. It takes concession. It takes wherewithal. It takes patience. And it’s normal.
If a flight situation your first order is to run for the hills. Today we focus on the fight.
In a fight (emotionally loaded) situation your first order of business is to teach someone a lesson. You broke your lease so you owe the money – look here at your lease that I’ve highlighted in a nice bright pink color and underlined (for emphasis) three times in red. You owe it. Or, your company is causing all kinds of noise issues after hours – look here at this section of the lease. And so on and so forth. You are out to teach a lesson.
Guess what – in a fight they’re not going to learn the lesson. Not by your method of teaching. Not in this lifetime.
What Do You Do Instead?
It’s the doormat versus the artist conversation.
And I am anxious to hear your position…
Your always interested in the human behavior piece of our business multifamily maniac,
M
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