Photo by Drew Beamer on Unsplash
Wisdom is an underappreciated asset. Wisdom isn’t merely the absence of ignorance but, as Professor John Vervaeke puts it, the capacity to triumph over foolishness. When it comes to multifamily leadership, this takes on compelling dimensions—overcoming external challenges and self-deceptive tendencies innate to our intelligent problem-solving minds.
The Duality of Intelligence and Foolishness
Intelligence, while indispensable, can be a double-edged sword. Leaders often wield it to solve complex problems, yet the processes making us adept problem solvers can also render us susceptible to self-deception. Wisdom is not just complementary to intelligence; it’s corrective. It makes you see beyond numbers in the business landscape, discerning patterns and potential pitfalls.
The Simplicity Principle: Lessons from Cicero
Wisdom urges us to value simplicity. Cicero once remarked that wealth could divert one from the pursuit of wisdom. We often get entangled in the allure of cutting-edge technologies and expansive portfolios in our business. However, it advises a step back to assess whether these pursuits align with overarching goals and human-centric approaches.
Wisdom and Mysticism: The Subjective Experience
It also involves a deep connection with the ‘subjective experience,’ much like the term “mysticism,” as mentioned by Elizabeth Lesser. While we often overlook the subjective for the objective, especially in business settings, wisdom calls us to pay attention to our intuition. It guides us to embrace the mystery in decision-making and team interactions, fostering an environment where leaders and their teams can excel through interconnectivity.
Compassion and Joy: The Forgotten Pillars
Jack Kornfield, citing a Tibetan master, speaks of compassion and joy, untouched by the quest for external validation. In our business, this manifests as creating company cultures that thrive on empathy and celebrating every small win as a collective achievement. This is particularly crucial when considering the blend of tech and humans, where we are dealing not just with bits and bytes but with people and their lives.
The Evolving Paradigm of Wisdom
It remains our compass as we grapple with technological advancements and shifting team dynamics. It merges the objective and subjective, keeps us rooted in compassion, and helps us pursue simplicity amid complexity. Wisdom isn’t an archaic concept but a dynamic attribute tailored for modern multifamily leadership.
Leadership can feel like navigating a complex maze. Strategies evolve, and technology disrupts, yet amidst all the noise, one asset silently amplifies your career—wisdom. Far from mere intellectual prowess, wisdom encompasses a balance of experience, intuition, and empathy. This trifecta is your compass in the multifamily space, helping you make informed decisions and create authentic human connections.
Why Wisdom Supersedes Knowledge
Leaders are often told to be data-driven. I say this often to our team. In the age of analytics, machine learning, IoT, and AI, it’s easy to overlook the human element. Wisdom involves sifting through loads of information to arrive at insights. These insights empower you to act, not just react, to challenges—market demand fluctuations or team dynamics shifts.
Strategic Decision-making: The Wisdom Angle
Have you ever been paralyzed by a cascade of equally compelling options? Me, too! Wisdom is what elevates your decision-making from good to great. It allows you to perceive the nuances in data, foresee potential outcomes, and intuitively weigh risks against benefits. In multifamily leadership, where each decision can have ripple effects on your organization and the lives connected to it, wisdom is your fail-safe.
Wisdom and Emotional Intelligence
A wise leader understands the pulse of their team. Emotional intelligence is the cornerstone of human-centric leadership, and it amplifies your wisdom by giving you a fuller picture. Empathy and self-awareness, vital components of emotional intelligence, are wisdom in practice. They help you navigate complex relationships, motivate your team, and foster a work environment where everyone can tap into their full potential.
The Future of Wisdom in the Age of Technology
The integration of PropTech is revolutionizing the multifamily space. And it’s about time! Contrary to popular belief, these technologies can amplify human wisdom rather than diminish it. Imagine a scenario where AI algorithms predict market trends, freeing you to invest your intellectual energy in strategic planning. This opens new avenues for wisdom to play a more significant role in leadership. That time is here. That time is now.
A New Paradigm for Multifamily Leadership
It’s time to adopt a wisdom-driven model for multifamily leadership. Such a model synthesizes data analytics, emotional intelligence, and future-forward technology. Wisdom isn’t merely what you know; it’s how you apply it to create transformative experiences for everyone involved in your multifamily ecosystem.
You enable a profound shift in perspective by entrenching wisdom in your leadership repertoire. You move from a transactional viewpoint to a relational one. Let’s reintroduce the humanities into the multifamily space!
Photo by Campaign Creators on Unsplash
In the age of technological proliferation, the core of how work gets done is undergoing a radical transformation. We’re evolving beyond the old paradigms of centralized employment, and the traditional 9-to-5 models are less relevant. Today’s world is shifting towards fragmented work and centralized effort and output. It’s time to ask: Do our multifamily workflows still make sense?
While many industries have embraced changes in how work gets done—take the gig economy, for example—the multifamily sector remains significantly influenced by longstanding practices. But if you’re thinking like a leader, you know that resisting change is a surefire way to stagnate.
Let’s discuss the buzzwords in our title: Fragmented Work and Centralized Results.
The ‘Uberization’ of work is often thrown around to explain how tasks are broken down into smaller parts and executed by an on-demand workforce. Picture this: You don’t necessarily require a full-time staff for marketing, leasing, or even property maintenance. Instead, specialized freelancers or automation tools execute tasks with more agility and often at a lower cost. What’s more, PropTech platforms can seamlessly integrate these efforts, providing real-time analytics and oversight.
Despite the fragmented nature of work, the end goals stay the same: higher occupancy rates, stable revenue streams, and satisfied residents. Advances in RentTech can help to collate data from different functional areas, allowing you to draw meaningful conclusions and make data-driven decisions. A centralized dashboard gives you an eagle-eye view of your entire operation, down to each micro-task and its ROI impact.
The Hybrid Model
A contrarian yet pragmatic approach is adopting a hybrid model. This would involve retaining a core in-house team for roles requiring deep industry knowledge and emotional intelligence—like relationship-building with partners and strategic planning—while outsourcing or automating more operational or repetitive tasks. The key lies in a seamless interplay between human cognition and artificial intelligence, creating a setting where each complements the other.
The Risks and Mitigation
This future-oriented model doesn’t come without risks. Data security and quality control are significant concerns. Sophisticated cybersecurity measures and a robust governance framework must be non-negotiable components of your tech stack. After all, while fragmented work provides scalability, centralized results require unshakable trust in the data you rely on.
Global Innovations Worth Considering
Exciting PropTech solutions that can augment this approach are emerging globally. Look at Estonia’s e-residency program; it allows decentralized workforces to contribute to a centralized system securely. Similarly, blockchain-based contracts could automate and secure transactions between various contributors to your multifamily venture.
Revamping multifamily workflows isn’t merely an option; it’s a necessity driven by our changing world. The transition won’t be easy, but it promises an exciting, more efficient frontier for the multifamily sector if done right.
Photo by Alex Radelich on Unsplash
In life, as in business, the momentum behind achieving the next milestone often overshadows the accomplishments already achieved. This perpetual cycle is similar to the treadmill effect, where the sense of satisfaction and achievement remains elusive. What if, through intelligent leadership, you could break this cycle and lead with a sense of fulfillment? Enter the Gap and the Gain philosophy, inspired by thought leader Dan Sullivan, Founder of Strategic Coach.
Why Multifamily Real Estate Leaders Should Pay Attention to the Gap and the Gain
Within the multifamily context, we operate in an environment marked by constant flux—legislative changes, technological advancements (a lot as of late), and shifts in renter behavior. These factors bring both challenges and opportunities. Utilizing the Gap and the Gain philosophy, you can refine your decision-making process and achieve a broader perspective. Here’s how:
Measure Against The Past, Not An Idealized Future
The ‘Gap’ represents the chasm between where you are and an often unattainable, idealized future state. The ‘Gain’ is the measurable improvement from where you started. Instead of being perpetually dissatisfied by dwelling on the Gap, the Gain offers a shift in perspective. Imagine a multifamily complex with a high rate of occupancy but falling short of some modern amenity provisions. You could consider yourself unsuccessful or shift your perspective to acknowledge the gain from an initially lower occupancy rate.
Profound Impact on Strategy and Marketing
The Gap and the Gain philosophy can substantially impact strategy and marketing. Let’s consider PropTech, which is transforming real estate ecosystems. Most real estate leaders focus on the next big thing, thus dwelling in the Gap. Instead, one could concentrate on the Gains made through incremental innovations, providing a more immediate and motivating perspective for your team. It’s not as sexy, but it might have a similar impact. If you’ve recently integrated a RentTech solution to automate your rent collection process, celebrate the time and efficiency gains before stressing over the next tech update.
The essence of this philosophy harmonizes perfectly with the human-centric leadership approach. Recognizing the gains of your team not only propels productivity but also enriches work culture. The Gap and the Gain methodology add a crucial layer to performance metrics, making it more holistic.
Innovative Application Through Technology
In the era of Big Data and AI, technology can be leveraged to make this philosophy actionable. Advanced analytics can provide historical data to measure the Gain more objectively.
Photo by Levi Meir Clancy on Unsplash
The digital age promotes an eagerness to collect feedback promptly. Leaders in various sectors, including the multifamily industry, are often tempted to gather consumer insights immediately after a service or product experience. However, I heard recently that allowing a ten-day wait before soliciting a consumer review can drastically alter the quality and depth of feedback received. In this article, HBR provides a more scientific perspective on the idea.
Consumer memory is a peculiar thing. Immediate reactions are often based on raw emotions, and while these visceral responses have their place, they often lack the reflective thought and depth that comes with time. For leaders seeking valuable, actionable insights, it’s essential to understand the cognitive process behind remembering experiences.
For starters, the initial 24 hours after an experience are dominated by the ‘peak-end rule’. This psychological principle suggests that people remember the most intense (peak) moment and the end of an experience more vividly than the rest. Soliciting feedback immediately can result in feedback skewed towards these moments.
But why wait for ten days? Over time, our brains engage in a process called ‘consolidation.’ During this phase, the short-term memories of an experience transform into long-term ones. After about a week, the consumer has had adequate time to reflect, discuss with peers, and compare their experiences with past ones. By the tenth day, they’re likely to provide more balanced, more thoughtful feedback, and, importantly for multifamily leaders, more actionable.
The value of this extended reflection cannot be overstated, especially for multifamily leaders who emphasize human-centric leadership. A nuanced review can pinpoint specific areas for improvement, suggest innovative solutions, and even offer praise for aspects of service that might be undervalued or overlooked.
Moreover, with the rapid evolution of PropTech, waiting ten days also provides consumers ample time to familiarize themselves with and appreciate tech-driven amenities and solutions. This is particularly relevant for leaders who integrate new technologies into their business models. Early reviews might be overly focused on the novelty factor or initial learning curves, whereas feedback provided after a more extended period can offer insights into long-term usability and value.
This approach requires a change in mindset. Leaders need to cultivate patience and emphasize the value of deep, reflective feedback within their teams. The ten-day rule isn’t just a strategy; it’s a commitment to valuing quality over immediacy, depth over volume.
Of course, there’s speculative potential here. As more businesses recognize the value of waiting, we might see a broader industry shift towards delayed feedback solicitation. It could become the gold standard, with immediate feedback becoming a niche strategy used in specific contexts.