Multifamily leadership
Look Homeward
Photo by Sandy Millar on Unsplash
As we all know, multifamily property management work can be a source of stress and frustration. Deadlines, conflicts with teammates and residents, and the constant pressure to perform can affect our mental and emotional well-being. But it’s important to remember that our flaws and shortcomings at work don’t vanish when we leave the leasing office at night. They often follow us home and continue to affect our relationships and personal lives.
This is why taking a step back and looking homeward is crucial. By examining our flaws and shortcomings, we can begin to understand and address the root causes of our stress and frustration at work. We can also start to make changes in our personal lives that will help us to be more resilient and better equipped to handle the challenges of our professional lives.
For example, if you’re struggling with time management at work, you may find that you’re also struggling to keep your home organized and in order. By working on your time management skills at home, you may also also also find that you’re better able to manage your time at work. Similarly, if you’re having trouble communicating effectively with your colleagues, you may struggle to communicate effectively with your loved ones. By working on your communication skills in your personal life, you may find that you’re better able to communicate effectively at work.
Another important aspect of looking homeward is taking self-care. Work can be demanding, and it’s easy to neglect our needs and well-being in pursuing success. But if we don’t take care of ourselves, we’ll be less able to handle our work responsibilities. This includes getting enough sleep, eating a healthy diet, exercising regularly, and taking time for hobbies and activities we enjoy.
Create an intention to practice what you want to see in the world at home.
Share this:
Customer Service – To Versus For
Photo by Jon Tyson on Unsplash
When it comes to customer service, one of the most important things to remember is that service can’t happen to the prospect or resident – it has to happen for them. This means that instead of simply providing a service or an apartment to a customer, you should actively involve them in the experience and make it as personalized and tailored to their needs as possible.
One way to do this is by inviting the prospect or resident into the experience rather than forcing them. This can be done by asking them questions and genuinely listening to their responses rather than giving them a pre-determined scripted presentation. By taking the time to understand their unique needs and preferences, you can create a service experience that is truly tailored to them. You need the details to make the experience unique to them.
Another critical aspect of providing a customer-focused service experience is proactively addressing any issues or concerns. This means proactively identifying potential problems before they happen and taking steps to prevent them. By anticipating customer needs and taking action to meet them, you can create an efficient and effective service experience that is memorable and remarkable.
Being transparent and honest with customers throughout the service experience is also essential. This means being open and upfront about any delays or issues that may arise and being willing to apologize and make amends if necessary. You can build trust and create a more positive service experience by being transparent and honest with customers. People want to be ‘seen’ and ‘heard.’
Ultimately, providing a customer-focused service experience is all about putting the customer first and doing everything you can to create a positive and personalized experience for them.
Share this:
The Value of a Gift
Photo by Javardh on Unsplash
Gift-giving is a tradition that has been around for centuries. It is a way to show our loved ones that we care, appreciate them, and want to make them happy. But what is the actual value of a gift? Is it the cost or the effort put into it? Or is it something else entirely? Is there an effective use case in the business of Multifamily?
True Value
The truth is, the value of a gift is not about what went into giving it but how the person receiving it feels. It doesn’t matter if the gift was expensive or handmade; what matters is the emotion and thought behind it. A simple gesture can mean just as much, if not more, than an extraordinary one.
The sentiment behind the gift makes it unique, not the price tag. For example, a homemade card, a heartfelt letter, or an email can be just as valuable as a diamond ring. And the same goes for receiving a gift; the feeling that person gets is the most important thing.
Who will you gift today? When will you do it? Now seems like a good time!
Share this:
What a Door Jamb Can Teach Us About Service
Photo by Ronnie George on Unsplash
What can a door jamb teach us? As a real estate agent, Janet had the opportunity to work with many different clients and help them find their dream homes. But one experience, in particular, stood out to her as a reminder of the importance of paying attention to little details.
Details that determine the difference between ordinary and remarkable.
Janet worked with a family selling their home after their kids graduated. The new buyers planned to gut rehab the entire house, and the family worried their memories would be lost. The home was filled with memories and sentimental value for the family, but as time was a constraint, they had to move on.
Door Jamb
One of the things the family was particularly attached to was the door jam in the hallway. The parents had marked their children’s heights as they grew. It was a small but meaningful detail, and the family didn’t want it to be lost in the renovation.
To her delight, the new buyers were touched by the sentimental value of the door jam and decided to work it into their renovation plans.
Small Act
This small act of kindness made a significant impact on the sellers. They could take comfort in knowing that the new renovation would preserve a piece of their home and memories. It reminded Janet that, as a human selling a home to another human, she could make a difference in her clients’ lives, even in a minor way.
Attention to detail like this can make all the difference in a real estate transaction but, more importantly, in life.
Share this:
The Meaning of Luxury
Photo by Glenn Carstens-Peters on Unsplash
Luxury is often defined as a state of great comfort or elegance characterized by abundant expensive and high-quality materials and services. However, true luxury is not just about material possessions or superficial pleasures. It is about creating a truly memorable and personalized experience for the individual. Or for yourself according to your definition of the word.
One way to achieve this level of luxury is through the art of hospitality. Hospitality is the act of welcoming and accommodating people with warmth and generosity. This means going above and beyond to ensure every customer, team member, and business partner’s needs and desires are met. Think… ‘in service of.’
Be Thoughtful
Giving more hospitality means being more thoughtful. It means paying attention to the little details and anticipating people’s needs before asking. This could be as simple as learning about a small thing your prospect likes and sitting it on the kitchen counter on move-in day or providing a unique amenity they mentioned during a community tour. It could also be as elaborate as organizing a private wine tasting, a local restaurant food tasting, or arranging a special surprise during their time in your community.
People are looking for ways to escape the stress and chaos of everyday life when they come home to your apartment community. They want to be pampered and indulged, and they want to feel special. Or, they want to be left alone for respite and recharging. This is where luxury hospitality comes in. By providing exceptional service and creating a truly personalized experience, luxury apartment communities can allow their residents to relax, unwind, and genuinely enjoy themselves.
Share this:
- « Go to Previous Page
- Page 1
- Interim pages omitted …
- Page 31
- Page 32
- Page 33
- Page 34
- Page 35
- Interim pages omitted …
- Page 87
- Go to Next Page »