Apartment Marketing
Rob Hayden | Collective Conversations
Rob Hayden, Co-Founder and CEO of Renew, recently joined Mike for an episode of Collective Conversations. You won’t want to miss this insightful conversation covering various aspects of Renew (heyrenew.com) and its innovative solution to an age-old process. Together, we discuss the successful launch of Renew, the mission and vision behind the company, and how it has fully automated the renewal process. Rob shares the numerous benefits of using Renew, including meeting people where they are, automated outreach with pre-renewal touchpoints, gathering valuable insights, forecasting tools, streamlined renewal offers and negotiations, faster signatures, time-saving for team members, and enhancing customer experience and engagement. We’ll also explore the concept of “hotelification” and its role in Renew’s approach, the importance of customer-centric renewals, the Renew marketplace, and its offerings. Grab your favorite beverage, @FourSigmatic , for Mike, and enjoy!
Share this:
Silent Struggles: Recognizing Team Members Who Need Help
Photo by Kristina Flour on Unsplash
Identifying and supporting struggling team members in multifamily leadership environments is important for maintaining productivity and fostering a psychologically safe work culture.
Just as people drown silently, team members who are overwhelmed or facing challenges may not always speak up, making it difficult to recognize when they need help.
The first step towards addressing this issue is fostering a safe work environment where team members feel comfortable sharing their concerns without fear of judgment or retribution. I often say people should not be expected to leave their concerns parked on a coat hook while they are in a business office.
In my head, we should encourage open communication and provide multiple channels for team members to express their thoughts, such as anonymous surveys or one-on-one meetings.
Additionally, it’s important to cultivate emotional intelligence and actively listen to team members. By honing these skills, leaders can better understand the needs and challenges of their team and offer thoughtful support.
Proactively addressing the silent struggles of team members can lead to improved morale and increased productivity. By creating an environment of trust and support, leaders in the multifamily industry can ensure the ongoing success of their organization and the well-being of their team.
Share this:
What the Dumb Phase of Wine can Teach us About Leadership
Photo by Maksym Kaharlytskyi on Unsplash
Aging wine is a process that is both fascinating and complex. As wine ages, it goes through various stages, each with unique characteristics and challenges. One of the most exciting stages is the “dumb” phase. This is when the wine is not yet ready to be consumed and is often considered a difficult and frustrating time for both the winemaker and the wine enthusiast. However, despite the challenges, the dumb phase of aging wine can teach us valuable lessons about leadership.
The first lesson that the dumb phase of aging wine can teach us about leadership is the importance of patience. As a leader, it is easy to get caught up in the rush of everyday tasks and to want to see results quickly. However, as the wine needs time to mature and develop its full potential, so do projects and initiatives. A leader who is patient and willing to wait for the right time to take action can achieve tremendous success in the long run.
The second lesson is the importance of understanding and managing expectations. Setting realistic expectations for yourself and your team is essential as a leader. In the case of aging wine, the winemaker must communicate to the wine enthusiast that the wine is not yet ready to be consumed and requires time and patience. Similarly, a leader must be able to set and manage expectations with their team, stakeholders, and customers.
The third lesson is the importance of trust. As a leader, it is vital to trust in the process and the people around you. Just as the winemaker must trust the aging process to produce a high-quality wine, a leader must trust their team and implemented strategies. They are sharing information. Depending on your team and the methods you have put in place will help to create a culture of collaboration and respect, which is essential for achieving success.
Finally, the dumb phase of aging wine teaches us the importance of perseverance. As a leader, it is easy to give up when things are unplanned. However, just as the winemaker must persevere through the dumb phase to produce great wine, a leader must persevere through difficult times to achieve their goals. Perseverance is the key to success, a quality that every great leader must possess.
In conclusion, the dumb phase of aging wine can teach us valuable lessons about leadership, from the importance of patience, understanding and managing expectations, trust, and perseverance. Leaders who take these lessons to heart and apply them in their work will be well-positioned for success.
Share this:
Best Move-In Gifts for New Apartment Residents
Photo by Jess Bailey on Unsplash
- A potted plant or fresh flowers add a touch of greenery and life to their new space
- A Big Blanket to make their living room feel warm and inviting
- A collection of their favorite books or a Kindle to stock their new bookshelf
- A set of nice towels and bed linens make their bedrooms feel luxurious
- A gift card to a nearby grocery store or home goods store to help them stock up on essentials
- A welcome basket filled with snacks, wine, and other goodies to make them feel at home
- A nice piece of art or framed photograph to add some personality to their walls
- A personalized housewarming gift, like a custom doormat or a monogrammed throw pillow.
- For new parents: plastic outlet covers – install them for the And, one!
- For the coffee lovers – a new pour-over coffee kit
Share this:
Multifamily Talent Shortage
Photo by Etienne Girardet on Unsplash
Currently, it’s a significant challenge to find qualified candidates to fill open positions in the multifamily industry.
The demand for talent is high, while the supply is low, which has created a talent shortage. Recent reports suggest that 38% of hiring managers are experiencing difficulty finding suitable candidates for their positions. And it’s not just the traditionally high turnover positions like leasing consultants and maintenance technicians. It’s every position at every level.
The shortage has obvious and serious consequences, including slower resident service, further increased turnover, losing ground to competitors, and reduced productivity due to the time and energy required for onboarding, training, and cultural immersion.
Despite this seemingly ongoing trend, my encouragement is to avoid knee-jerk reactions, such as racing to the top in terms of compensation. Or highering the first person who passes the mirror test. It’s critical to take a proactive approach to address the issue.
This means looking inward and spending time in the trenches to understand better what is going on in the organization. Asking questions, such as how to improve happiness, strengthen relationships, eliminate obstacles, and encourage the use of passions, can help to identify and address potential areas for improvement. It’s individual deep work with all team members. People need to feel heard, and they need to know that you see them.
In short, ensure you have an attractive work culture before making other drastic moves to attract and retain talent.
Share this:
- « Go to Previous Page
- Page 1
- Interim pages omitted …
- Page 5
- Page 6
- Page 7
- Page 8
- Page 9
- Interim pages omitted …
- Page 174
- Go to Next Page »