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Customer Service – To Versus For
Photo by Jon Tyson on Unsplash
When it comes to customer service, one of the most important things to remember is that service can’t happen to the prospect or resident – it has to happen for them. This means that instead of simply providing a service or an apartment to a customer, you should actively involve them in the experience and make it as personalized and tailored to their needs as possible.
One way to do this is by inviting the prospect or resident into the experience rather than forcing them. This can be done by asking them questions and genuinely listening to their responses rather than giving them a pre-determined scripted presentation. By taking the time to understand their unique needs and preferences, you can create a service experience that is truly tailored to them. You need the details to make the experience unique to them.
Another critical aspect of providing a customer-focused service experience is proactively addressing any issues or concerns. This means proactively identifying potential problems before they happen and taking steps to prevent them. By anticipating customer needs and taking action to meet them, you can create an efficient and effective service experience that is memorable and remarkable.
Being transparent and honest with customers throughout the service experience is also essential. This means being open and upfront about any delays or issues that may arise and being willing to apologize and make amends if necessary. You can build trust and create a more positive service experience by being transparent and honest with customers. People want to be ‘seen’ and ‘heard.’
Ultimately, providing a customer-focused service experience is all about putting the customer first and doing everything you can to create a positive and personalized experience for them.
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Strategies for Staying Focused
Photo by Chase Clark on Unsplash
Staying focused and avoiding distractions is crucial for productivity and achieving goals. Here are ten strategies for staying focused and avoiding distractions:
- Create a schedule: Plan your day and stick to a schedule. This will help you stay on task and avoid procrastination.
- Eliminate distractions: Identify the sources of distractions in your environment and eliminate them. This could include turning off notifications on your phone, closing unnecessary tabs on your computer, or finding a quiet place to work.
- Take breaks: Short breaks throughout the day can help you stay focused. Use this time to stretch, take a walk, or do something else to refresh your mind.
- Use a timer: Set a timer for a specific amount of time and focus on a task for that amount of time. This can help you stay on task and avoid getting sidetracked.
- Prioritize tasks: Prioritize your tasks based on importance and focus on the most important tasks first. This will help you stay on track and achieve your goals.
- Use a to-do list: Keep a to-do list and check off tasks as you complete them. This will help you stay organized and motivated.
- Take care of yourself: Get enough sleep, eat well, and exercise. Taking care of yourself will help you stay focused and energized.
- Use noise-canceling headphones: If you work in a noisy environment, noise-canceling headphones can help block out distractions and help you focus.
- Use focus apps: Several apps available can help you stay focused. These apps can block distractions, track your progress, and more.
- Stay positive: Stay positive, and don’t be too hard on yourself. Stay on track and remind yourself of the progress you have made.
By following these strategies, you’ll be able to stay focused and avoid distractions, which will help you be more productive and achieve your goals. Remember, staying focused and avoiding distractions is an ongoing process, and it’s important to evaluate and adjust your strategies as needed regularly.
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How To Build a World Famous Garden
Mike Brewer · · 1 Comment
Upon purchasing a winning lottery ticket, a fortunate man was made instantly a rich one. His new wealth enabled him to realize his dream of traveling the world. During a visit to Versailles, France, he became enamored with their world-famous gardens. When he returned home, he was determined to have gardens that would be the envy of all who visited. He hired a garden designer and instructed him to spare no expense in creating his personal Versailles of immaculately landscaped grounds.
The gardener laid out a beautiful and thoughtful design and set to work bringing the plan to life. He labored long over the installation of trees, flowers, ponds, hardscapes and wandering paths. When he finally completed his work, the garden was an idyllic escape. The man was overjoyed with the result and paid the garden designer handsomely.
Eager to show off his newly landscaped garden, the owner planned a lavish party in six months, by which time he expected to return home from yet another trip. He invited friends, family, and dignitaries to come and experience the beauty created at his request. On the day of the event, he walked to his gardens. With shock and dismay, he noted the condition of his once beautiful grounds. The flowers were dead, the grass overgrown, the new trees drooping, and the pond filled with algae. How could this have happened? His garden was once sheer perfection, and now it was in ruins.
In a furious rage, he called the garden designer and demanded an explanation! The gardener asked him, “What did you do to maintain the garden? Did you weed it? Fertilize it? Prune it? Water it? Did you hire someone to take continued and careful command of the daily work in the garden?” Sadly, he had done nothing to ensure the maintenance of his garden. He wanted all the beauty and glory but none of the labor. The most beautiful garden in the world is nothing more than a plan. It is the daily care and work that makes a garden a success.
It is the same with the people in our care. Attracting top talent is fundamentally a marketing tool — the very first steppingstone. As leaders, we must take care to nurture our team members, to engage, to course correct, to build up, and even to prune back – all of it done with a beautiful intentional human-centric approach. People are at the heart of leadership. The best marketing and onboarding experience quickly becomes like the dying garden when team members are left to fend for themselves in the absence of fully engaged leadership.
Have you tended your team lately? What steps are you taking to ensure that your people take root, blossom, and thrive in your organization’s garden? Are you doing the daily work to grow world class talent?
What are your thoughts on this topic? We love to hear you so please share your experiences below.
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Episode 8 | Collective Conversations | Eric Brown
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