Character Development
Johari Window: A Key to Multifamily Leadership
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The Johari Window is a powerful tool for understanding and improving communication in any business setting. Developed by Joseph Luft and Harry Ingham in the 1950s, the Johari Window is a model for describing the process of self-awareness and mutual understanding within a group or team. Understanding the Johari Window can be a key to multifamily leadership.
The model is represented as a four-paned window, with each pane representing a different aspect of communication. The first pane represents “Open Area,” which is the information known to the individual and others in the group. This is the foundation of effective communication and understanding.
The second pane represents the “Blind Spot,” which is the information known to others in the group but not to the individual. This can be a source of misunderstandings and conflicts, as the individual may be unaware of how others perceive their actions or words.
The third pane represents the “Hidden Area,” which is the information known to the individual but not to others in the group. This can be a source of power imbalances and mistrust, as others may feel that the individual is holding back vital information.
The fourth pane represents the “Unknown Area,” which is the information unknown to either the individual or others in the group. This can be a source of potential growth and discovery, as the individual and the group can learn new things about each other and themselves.
By understanding the Johari Window and working to increase the size of the open area, your multifamily organization can improve communication and collaboration among team members, leading to increased productivity, creativity, and overall success. To help increase the available space, companies can encourage open and honest communication, provide opportunities for team building and collaboration, and provide regular team member feedback. Weekly One-to-One meetings are the perfect tool for this work.
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The Road to Damascus
The Road to Damascus is a biblical story from the book of Acts in the New Testament. It tells the story of Saul, a devout Jewish leader who persecuted Christians, and his dramatic conversion to Christianity on the road to Damascus.
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This story has become a powerful metaphor for personal development and transformation. Like Saul, we all have blind spots and biases that prevent us from seeing the truth about ourselves and the world around us. The Road to Damascus represents the journey of self-discovery and change we must undertake to overcome these blind spots and become the best version of ourselves.
Recognize
The first step on the Road to Damascus is recognizing our problem. For Saul, this came in the form of a vision of Jesus on the road, which made him realize that he had been wrong in his persecution of Christians. For us, this might come in the form of a wake-up call, such as a failed relationship or a job loss, that makes us realize that we need to make changes.
Seek Guidance
The next step is to seek help and guidance. Saul was blind and confused after his vision, but he was guided by a man named Ananias, who helped him to understand the true nature of his experience and to be baptized as a Christian. Similarly, we need to seek mentors, coaches, or therapists who can help us understand ourselves and guide us on our development journey.
Act
The third step is to take action. Saul immediately began preaching the gospel of Jesus Christ and spreading love and forgiveness to others. He went from being a persecutor of Christians to being one of the most influential figures in the early Christian church. Similarly, we must take action to change our lives and become the person we want to be. This might involve changing our relationships, career, or lifestyle or working on personal growth practices such as meditation or journaling.
Journey For Life
The final step on the Road to Damascus is to continue growing and developing. Saul’s conversion was not a one-time event but a lifelong journey. He continued to learn, grow, and serve others throughout his life. Similarly, personal development is a lifelong journey, and we must continue working on ourselves and improving ourselves daily.
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The Nudge: Intuition
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Intuition is a powerful tool that can guide us in making decisions and solving problems. It is often described as a “gut feeling” or a “hunch,” and it can be challenging to explain or justify. Despite this, intuition is a valuable asset that should be trusted and respected.
The Nudge
Intuition can be considered a “nudge” from our subconscious mind. It signals that something is off or that a particular course of action is correct. While it may not always be clear or logical, intuition is often based on past experiences and observations that our brain has processed and stored.
Don’t Push Back
One of the most important things to remember when it comes to intuition is not to push back against it. Instead, trust your instincts and follow the nudge. This can be difficult, especially in situations where we are uncertain or under pressure. It can be easy to second-guess ourselves or dismiss our intuition as irrational. But it is important to remember that intuition is based on a deep understanding of the situation, even if unaware.
Not Infallible
Another thing to remember when it comes to intuition is that it is not always correct. While intuition can be a valuable guide, it is not infallible. It is essential to use intuition in conjunction with other information sources and consider multiple perspectives. It is also necessary to be open to new information that may change our understanding of a situation. Do the reps. Do the work. Then trust your gut.
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Good Samaritan
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Darley and Batson’s 1973 Princeton Good Samaritan study is a powerful reminder of the impact that small actions can have on the lives of others. The study found that people are often more likely to help others when they feel a sense of connection and community and are not in a hurry.
The Study
The study is a classic experiment in social psychology that aimed to explore the factors that influence helping behavior. The study consisted of two groups of seminary students who were asked to give a talk at a nearby church. The first group was told they had plenty of time to prepare their talk, and the second group was told they were running late. On the way to the church, the participants passed a man slumped against the wall, pretending to need help, and the researchers measured how many seminary students offered help.
The study results showed that the seminary students who were told they were running late were less likely to offer help than those told they had plenty of time. This suggests that time pressure can reduce the likelihood of helping behavior. The study also found that when there are other people around, individuals are less likely to help, suggesting that the presence of others can reduce the sense of personal responsibility.
This study is considered a classic and widely cited in social psychology as it highlights the importance of situational factors in influencing helping behavior. This study has important implications for customer service, community building, and emergency response planning.
Why it Matters in Multifamily
As multifamily operators, we can make a real difference in the lives of our residents by fostering a sense of community and connection. We can create a culture of mutual support and assistance by encouraging residents to get to know one another. This can be achieved by organizing regular community events, building common areas that encourage socialization, and encouraging residents to participate in community initiatives.
We also can create physical spaces that promote safety and security. By designing our properties with open floor plans, good sightlines, and easy access to emergency services, we can help residents feel more secure and comfortable in their homes.
But most importantly, we have the power to inspire our residents to be Good Samaritans themselves. By leading by example and promoting a culture of safety and community, we can encourage our residents to look out for one another and be there to help in times of need.
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Multifamily: Information Compulsion
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Tom Wolfe’s Information compulsion theory is a concept he discussed in his book “The Electric Kool-Aid Acid Test,” published in 1968. The book is a nonfiction account of the experiences of Ken Kesey and his group of followers, known as the Merry Pranksters, as they traveled across the United States in a bus named “Furthur.”
Concept of The Theory
Wolfe’s theory of information compulsion is based on the idea that individuals in modern society have an overwhelming need to gather and process information constantly. According to Wolfe, this compulsion is driven by a desire for self-awareness and a need to understand the world around us. He believes this need for information is a crucial aspect of the human experience and is becoming increasingly prevalent in our society.
Wolfe argues that this compulsion for information is not limited to just one specific group of people but is instead a universal phenomenon. He believes this need for information is evident in how people consume news, social media, and entertainment. He also notes that this compulsion is apparent in how people interact with technology and seek new experiences.
Wolfe’s theory of information compulsion is an exciting perspective on the impact of technology and the media on our society. It suggests that how we consume information is not just a passive activity but an active one. It also implies that this need for information will not decrease. Instead, it will only continue to increase as technology and the media evolve.
The theory has significant implications for the multifamily property management space. As residents access more information and technology, they will have higher expectations for communication and access to information from their property management teams.
One way this may impact the multifamily property management space is through technology. Property management teams use online portals and apps to give residents easy access to information, including account balances, maintenance requests, and important documents. This can help to satisfy a resident’s need for information and improve communication.
In addition, with the rise of social media, residents may also expect property management teams to be active on platforms like Facebook, TikTok, and Instagram, providing them with real-time updates and information about their properties. This help’s with building a sense of community, a key to retention.
Furthermore, The information compulsion theory also has implications for how property management teams market their properties. With prospects seeking out more information before completing an application or signing a lease, property management teams may need to invest in better marketing strategies, including self-touring, virtual tours, and detailed floor plans to include unit location, to meet these expectations.
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