Apartment Leadership
Multifamily #Trust30: Surprise
Mike Brewer · · 1 Comment
Day 10 of the #Trust30 challenge
How will you surprise yourself this week?
(Author: Ashley Ambirge)
How will I surprise myself this week? I have a sleeping problem. Not that I get too much but rather that I get to little. The daily routine, in short looks something like this:
5:30 to 6:00 rise (varies but no later than six)
6:00 to 8:00 read/write/run/get ready
8:00 – 5:00 Meetings/site-visits/working on the multifamily operations business
5:00-9:00 Family time
9:00 to 2:00 or 3:00 – Multifamily & Social Media Work
How will I surprise myself this week? Make it to bed by 1:00 – I think it’s a realistic start.
How about you? What will you do?
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Multifamily #Trust30: Fear
Mike Brewer · · 1 Comment
The #Trust30 prompt today deals with the subject of fear.
My thoughts on fear took me back to the words we used when writing on the subject of fear just a few days ago. That said, I am going to use this prompt in the way providing a tip.
Multifamily customer service
I have a new manager in my portfolio; started just about ten days ago. Last week we were talking through some site specifics, concerns and areas of opportunity. In the course of the conversation we came across the subject of decision making and communication. Any good property management organization makes the allowance for people to make decisions in the moment of truth.
For many new managers, fear is front and center in those moments of truth. “What if I make a bad one?” is a common question they ask themselves. When faced with those moments; they fall on the sword of, “Let me call corporate” [a word I abhor] or “Let me ask my manager.” [An act I abhor]
Now some sales people would contend that these two statements are useful in selling. The old, “I talked to my manager and we are going to do this for you.” Knowing full well they would do it for everyone; it gives the appearance of going to bat for your new found friend. But, to speak to the point of this post, let’s agree that we don’t like that approach to making a decision.
Make a decision and let’s talk about it later
My mantra has always been; make a decision under the premise of serving the customer first. In my head, I have entrusted you with the keys to a multi-million asset and part of the expectation is that you can make good sound decisions. So exercise that muscle; I say. And, in the truly big stake moments of truth if you resort to calling me for guidance and I don’t answer, just make the decision.
I tell every new leader to face the fear of making a bad decision by just making it. The thing you fear most is the thing you do next so in the moment; act. I follow by guiding them to set a premise for their decisions by asking the following question; “If that sign outside read [Insert Your Name Here] Apartments, what decision would you make? Or lead by giving themselves a little self-talk pep-talk; “I have been called to do what is the best interest of this person that is standing in front of me right now and with that in mind, I will act and make a decision.
I end by saying that if I think we should have done something different, we will talk about it and move on. Boom done. It’s that simple.
Your enjoying the #trust30 challenge immensely contributor,
M
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Multifamily Leadership: Follow Through
Mike Brewer · · 1 Comment
Up to this point in our Seven Behaviors Leadership Series we have talked about Knowing Your People and Knowing Your Business, Insisting on Realism , Setting Clear Goals and Priorities.
In today’s entry we are going to discuss follow through. I have disclosed my follow through epiphany story a couple of times on this and a couple other blogs. It really was the turning point for me in my career as the point of follow through hit me right between the eyes. It was one of the those duh! moments.
Multifamily Team Follow Through
That said and on the heels of our Relentless Courage a couple weeks ago. The post spoke to people withholding comments and feedback in group meeting forums. So much gets missed if we don’t encourage an open culture where feedback is paramount to getting better. Once you have the sharing culture set in place; follow through should be next on the list.
Four Things to Consider
1. Team leaders/communicators have to make objectives or action items very clear. Ask clarifying questions such as; Do you understand what is expected? or Is there anything you don’t understand about what we need to get accomplished?.
2. Help people understand the ‘Why behind the what’ of follow through items. Helping people see the big picture assists with two things
a. They see the action item as a mission and not a task
b. They understand that the action is assisting in the creation of something bigger than self. A key motivating factor for many
3. Set the right follow through mechanisms in place. Who is responsible? How will they track? Who will they report out to? When?
4. Ask questions along the way. Don’t just assign and forget. As the leader, it is imperative that you check in along the way.
5. Always conduct postmortems? Review the results of follow through or lack thereof. There is tremendous value in replaying events.
Your off to follow through on today’s commitments contributor,
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Multifamily #Trust30 – Divinity
Day 8 of the #Trust30 challenge hits us with The Divine Idea
Imitation is Suicide. Insist on yourself; never imitate. – Ralph Waldo Emerson
Write down in which areas of your life you have to overcome these suicidal tendencies of imitation…
(Author: Fabian Kruse)
Let me start by saying this is a tough one for me as I believe in and have utilized the highest form of flattery in the past; that is, borrowing multifamily business and marketing concepts and adding a twist or two to make it my own. I am certain that I have employed a few former employer concepts at my current place of business.
Multifamily Blog
To speak to the point of today’s prompt. What are those area of my life? I would say the multifamily space leads the way. I have the tagline on my blog; Out to put a dent in the multifamily universe and I believe that will come in the way of insisting on myself as suggested above. I like to think we did as much back in 2006 or 2007 when we created the Portland Rocks Newsletter Blog while working for EQR. After a few platform changes and copy amendments we settled in and went for it. The team went on to win an inagural award for, in part, being the most innovative group in the bunch. Blogging today, while not mainstream, is certainly more prevelant that it ever has been. And, it will only continue to get more exciting. We like to think we were part of the catalyst that got the party started.
Today, we are constantly working on identifying new and exciting ways to enhance our organization through the use of exciting new technologies. And, look forward to continue to flatter and uniquely innovate in the space.
What about you?
Your, not sure if Imitation is suicide, contributor,
M
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Multifamily #Trust30: Right Now
Day 7 of the #Trust30 challenge – and, today is a challenge! Whoa!
What is burning deep inside of you? If you could spread your personal message RIGHT NOW to 1 million people, what would you say? (Author: Eric Handler)
It’s All About Choice
The message is something to this effect – the difference between that which you are and that which you want to be is the sliver of a space between stimulus and response – you are what you ‘choose’ to be and you can be what you want to be by choosing differently.
How would you answer the question above?
Your lovin’ the #trust30 challenge contributor,
M
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