We Care
We Care
How can we show that – We Care:
1. Sweep your crib lines – every curb line
2. Paint your curbs – all cribs that have or need paint
3. Blow off your sidewalks and entry ways daily – all sidewalks
4. Power wash sidewalks and entry ways weekly – except in the winter months where there is a chance for freezing (don’t want to create a slip and fall situation)
5. Vacuum all common area carpets daily
6. Use smell good stuff in the common areas – daily
7. Conduct a ‘road map’ meeting every morning
8. Answer on the third ring – every time
9. Stand and greet everyone – vendors included
10. Smile
Your remembering that the smallest details have the biggest impacts multifamily maniac,
M
We Care
Have you checked your commode room (restroom) (bathroom) lately? I have this saying about the subject of curb appeal – curb appeal runs curb to commode. And, that commode includes the one in your apartment business office as well as the one in your display and or vacant ready to rent apartments.
The little things are the big things all the time.
Want to know how to bag more leases? Want to know how to renew more leases?
Send a
WE CARE
message.
How do I do that? What is a WE CARE message?
Simply put – pay attention to the details. Invest in the minors so that the majors take care of themselves. Get relentless about your curb lines, curb paint, grass, weeds, landscape, beds, mulch, tree suckers, faded paint, rusted BBQ grills, piled up rocks (no matter how small they are) in your parking lots, cig butts, trash (no matter the size or level of gross), door knobs, clean windows, crooked door numbers, broken door casings scratched up striker plates, marred tile floors, stair kickers, thresholds and so on and so forth…
Get the team around today and stress the details. And, don’t tell me it’s summer and there is/are to many other things to attend to. It’s precisely the right time to run a drill and stick a friendly reminder in the minds of those that serve the ones that pay for a tip-top experience.
Your trying to stay cool in #STL multifamily manic,
M
