tenant interactions

AI is poised to revolutionize multifamily property management.

For example, maintenance requests are handled by intelligent systems, which predict issues before they arise and triage service, including scheduling repairs directly with the resident. The system will end with satisfaction surveys that will benefit both the PM company and the Supplier Partners.

Resident interactions will shift to AI-driven copilots that provide instant support and transform satisfaction. Some interactions will be handled directly between the resident copilot and the PM company copilot—no human is necessary.

With virtual tours and automated applications processed in seconds, leasing processes will become seamless. No human is necessary.

Energy management systems will optimize utilities, cutting costs and promoting sustainability. Automatic.

Even the dreaded rent collection will be streamlined, with AI monitoring and reminding tenants, reducing late payments. It is already in place and becoming massively adopted.

“AI in property management will turn headaches into opportunities for excellence.” — Mike Brewer