Talent
Loyality – 09′ continued
I am revisiting several books in my library on the subject of loyalty. The one I have in my hand tonight is The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The context: An employee of Ritz-Carlton gets on an elevator with a guest and the ensuing experience gives cause for the guest to write a letter. That letter contained the following;
“One of your employees and I got on an elevator in your building. I pushed the sixth-floor button and he pushed none. Instead of getting off with me on the sixth floor, your employee simply said, ‘Have a nice day.’ upon exiting the elevator, I asked, ‘Where are you going? Aren’t you getting of here?’ Your employee replied, ‘ No, I’m going back down to the fifth floor.'” The guest goes on to write, “I couldn’t believe it-how do you find people who are so invested in placing the needs of their guest above their own?”
Is your talent of such a nature? Loyalty – The 09′ Operating Mantra.
M
Print and Internet Combine to Form a Valuable Resource for Apartment Seekers
Hat tip to Meredith Mobley over at Forrent.com – The Magazine
“among people who research products and services after
seeing them advertised in newspapers, 67 percent use the Internet to find more
information, and nearly 70 percent of them actually make a purchase following
their additional research.”
NORFOLK, Va.—(November 17, 2008)— For Rent Media Solutions™, a
leading apartment resource for searching apartments
nationwide, and a division of Dominion Enterprises, has expanded
its publication, ForRent.com™-The
Magazine, to Lansing, Mich. The magazine, which provides apartment
seekers with available apartments in the area, hit stands November
6.
“With a population
of more than 500,000 and 35,700 residential units, Lansing will prove to be a
promising market for ForRent.com™-The Magazine,”
said Terry Slattery, vice president
and general manager of For Rent Media Solutions. “ForRent.com-The Magazine capitalizes on
the power of print and Internet by offering a print publication that includes a
property’s ForRent.com® URL at the bottom of the
page.”
ForRent.com-The
Magazine
distributes 15,000 magazines each month, to more than 500 retail locations
throughout the greater Lansing/Jackson area. In addition to local restaurants,
colleges and gas stations, ForRent.com-The
Magazine can be found at
Meijer®, 7-Eleven®, Rite Aid®,
K-Mart™, Kroger® and Walgreens®.
For more
information about ForRent.com-The
Magazine, contact Carla Cantu, general sales manager, ForRent.com-The Magazine, at carla.cantu@forrent.com.
Trimming the team
I think it goes without saying that the economy is bad. And, in a bad economy businesses from every discipline across the world face the prospects of truing up and or slashing expenses. The multifamily space is no different. Payroll being the single biggest expense in nearly any budget is likely the first line item to get scrubbed. I think it important to think about how that line gets evaluated. In other words, how do you go about selecting the team members that get laid off?
It’s a new day and companies are contending with a rapidly changing climate. The speed of that change demands minds that are agile and adaptable. It requires talent.
What criteria are you using to make decisions about laying off team members? Is talent one of them or is it just the last one hire is the first one to go?
