service
The Power of Contribution: How to Boost Institutional Performance
Photo by Kolleen Gladden on Unsplash
When the world changes, serious multifamily types often ask: “What can I contribute that will significantly affect the performance and the results of the property management company I serve?” To answer this question, one must dive deep into what contribution truly means and how it can be harnessed for growth.
Understanding the Power of Contribution
Contribution isn’t simply about completing tasks or ticking off items on a to-do list. Contributing means bringing something unique and valuable to the table, which can propel a company forward. Every individual has skills, experiences, and perspectives that, when channeled correctly, can provide immense value to an organization.
Identifying Your Unique Offering
The first step in harnessing your contribution potential is recognizing what you excel at. What are your unique skills? What perspectives or experiences do you bring to the table that others might not? By identifying and understanding these, you can see where your input might be most beneficial.
For instance, if you’re a natural problem-solver, your contribution might lie in streamlining processes or developing innovative solutions. On the other hand, if you excel in interpersonal communication, your role might be pivotal in team coordination and customer relations.
Building On Organizational Growth Strategies
Aligning your unique strengths with the company’s growth strategies is key. By understanding the company’s direction, you can align your contributions accordingly. Whether by offering insights, spearheading projects, or simply collaborating effectively with peers, your impact can be monumental.
Prioritizing Effective Team Impact
It’s important to remember that no one operates in isolation. Your contribution, no matter how significant, will always be a part of a larger team effort. By collaborating, supporting, and uplifting your colleagues, you enhance your contribution and the collective performance.
Consistency in Contribution
No matter how grand, a one-time effort might not have the lasting impact you desire. For a meaningful effect on institutional performance, consistency in contribution is key. This doesn’t mean exhausting oneself; it’s about being consistently present, engaged, and proactive in offering your skills and expertise.
To Sum
Every individual has the potential to significantly influence the performance and results of the company they serve. This potential can be realized by understanding the essence of contribution, identifying one’s unique offerings, and aligning with organizational goals.
So, next time you find yourself contemplating how to make a difference, remember the power lies not just in what you do but in understanding and harnessing the true essence of your unique contribution.
Episode 18 | Adrian Danila | Collective Conversations
They’re Here
They’re here.
“We are the Aussies & Kiwis & Americans & Canadians. We are the Western Europeans & Japanese. We are the fastest-growing, th biggest, the wealthiest, the boldest, the most (yes) ambitious, the most experimental & exploratory, the most (self-) indulgent, the most difficult & demanding, the most service – & experience-obsessed, the most vigorous, the most health-conscious, the most female, the most profoundly important commercial market in the history of the world-and we will be the Center of your Universe for the next 25 years. We have arrived.” – Tom Peters
Sounds like a demographic that the Multifamily business is ready to serve!
Active adult or millennial? Who do you think of when you read the statement above? Don’t Google it. Just read it and think about it. Okay – and then Google it.
They’re here and they are ready for exceptional service. And those that serve them in the highest and best way will be handsomely rewarded.
What is your property management team doing to serve them?
How is your business going to change to capture your share of attention from this group?
Your thinking through the next 25 years Multifamily Maniac,
M
Residents, Prospects and Vendors Alike: Bring us Your Problems
Seth Godin shares a gem of a piece on his blog today. It’s titled Bring Us Your Problems.
Anymore we all have multiple avenues for customers to bring us their problems. They can call, email, tweet, message, post, etc.
Different Approach
What if you stuck a huge call to action box on your landing page right above the search for an apartment box? Title the box: Bring Us Your Problems.
Open it up to anyone to send their problem. No matter the nature.
Noise or Opportunity?
I think it’s worth the time to try it.
Your driven to massive experiments in 2014 Multifamily Maniac,
M
Change Your Rote
A quick shout out to all you unbelievably over-the-top amazing leasing professionals in the Multifamily world – You guys and gals rock!
I have a question for you
Are the people who take time out of their busy days to tour your respective communities getting the absolute best experience that you have to offer? Or, are they getting a rote experience? In other words is the presentation a routine fixed by habits that are in place because of repetition over time.
Be remembered
Get your personalization act together. I don’t mean that in a disrespectful sense. I mean it in the sense that you must customize your routine to create a very positive and memorable experience. You’re asking yourself, how do I do that? I have a simple one for you. Look up, smile and say hello when people walk through the front door.
I can’t tell you how many times I walk into apartment communities and get the cold shoulder. The looking down, I am busy and I don’t have time for you routine. Or the can’t you see that I’m on my device routine. Or the sign that says – out to lunch until 1:15p when in fact it’s 2:30p routine.
It’s so bad out there, that you don’t have to try really hard to come up with something amazing. You can get back to the basics of service and be in the top 5% of superstars. You know – all those things you learned in kindergarten kind of stuff. Like looking people in the eyes, saying hello and please and thank you. It’s the small things that get remembered most.
You’re getting my personalization act together Multifamily Maniac,
M
