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How Success Breeds More Success
Ever wondered why certain individuals or teams consistently outperform others? It’s the principle that “success breeds more success.”
Success breeds more success because it creates momentum.
It leads to increased confidence.
It leads to increased resources.
This cycle means each success makes future successes more likely.
Recognize and celebrate small wins to build momentum.
Leverage initial successes.
Use the confidence from past successes to tackle more ambitious projects.
Embrace and cultivate your successes to unlock a continuous cycle.
The best way to predict future success is to start with a single victory and build on it.
After Hours Lock Outs
We have all taken the 3 am call for lockout service. “Hi, I locked myself out of my apartment; can you have someone from your team come and let me in?”
And we all have some form of the following:
Apartment Lock-Out Policy
If residents lose their key or become locked out of their apartment, the following options are available: [loosely adapted from a quick search result on Google]:
- During posted regular business hours (excluding holidays), residents may come to the main office for assistance.
- After regular business hours, but before 9:00 pm, residents may contact the emergency phone number provided on the office door or the recorded message, and a staff member, if available, will open the door.
- After 9:00 pm, no lockout service is available, and residents have the option of calling a locksmith at residents’ own cost and expense.
Is it Customer Service or a Serious Liability?
I do admit that I see the people side of this in that we want to be there to assist with any after-hours calls, no matter nature.
I also see the downside in that many of us do the service but charge for it if it is after hours.
In that case, right or wrong, I see severe liability in asking my service team to collect a check, cash, or money order before handing out a key.
I also see an obligation in asking them to rifle through a resident’s file to compare and contrast ID’s against written records.
Or, even worse, they just take the resident’s word for it.
In any case, I am looking for some quick thoughts on the subject.
Is it a good move to stop doing lockout service altogether during off-hours and leave residents on their own?
Your always wondering multifamily maniac,
M
