I had one of my Apple devices serviced at one of their local stores recently. It was interesting to me how it felt like bellying up to the bar at one of my favorite pubs.
It felt comfortable.
It felt like being a good friend’s house.
It felt inviting.
It felt free from stress.
It felt trustworthy.
It reminded me of all that is missing from our typical multifamily leasing offices.
Your rethinking the standard issue office desk Multifamily Maniac, M
There is a huge difference between hearing and listening:
Hearing – “to perceive by ear.”
Listen – “to pay attention.”
We live in a noisy world and with every passing day it’s getting louder.
I posit that stopping to pay attention is the hardest part of a property management professional’s job.
In the midst of ringing phones, hyper-active leasing activity, vendor needs, employee celebrations and the such; finding a minute to listen is just hard.
Permission to Listen
Schedule resident meetings in their space.
Meet vendors at the work site.
Take a maintenance tech, leasing consultant, assistant manager to coffee or lunch.
Listen twice as much as you talk.
Exercise Brevity and Clarity.
Ask open-ended questions and smart follow-up questions.
Most important – leave your device behind.
Give yourself permission to manufacture the environment or space whereby hearing and listen can coexist.
Your trying to listen more than I speak Multifamily Maniac,