@mbrewer
Multifamily #trust30: Character
Day 25 of the #trust30 challenge – it’s a short and sweet one!
I do not wish to expiate, but to live. My life is for itself and not for a spectacle. I much prefer that it should be of a lower strain, so it be genuine and equal, than that it should be glittering and unsteady. I wish it to be sound and sweet, and not to need diet and bleeding. – Ralph Waldo Emerson
Think about the type of person you’d NEVER want to be 5 years from now. Write out your own personal recipe to prevent this from happening and commit to following it. “Thought is the seed of action.”
(Author: Harley Schreiber)
Short and to the Point
I have a four word answer for this charge: Work on Character – Always!
Your WOCA contributor,
M
Pic tip to West End Elementary
Multifamily #Trust30: A Call to Arms
Day 24 of the #trust30 challenge – it’s a big one!
The secret of fortune is joy in our hands. – Ralph Waldo Emerson
What if today, right now, no jokes at all, you were actually in charge, the boss, the Head Honcho. Write the “call to arms” note you’re sending to everyone (staff, customers, suppliers, Board) charting the path ahead for the next 12 months and the next 5 years. Now take this manifesto, print it out somewhere you can see, preferably in big letters you can read from your chair…
(Author: Sasha Dichter)
I kind of feel like Jerry McGuire right about now.
I can’t help but to call upon the great Tom Peters for this exercise. Back in 2006 I drew from Tom’s: The PSF is Everything! Manifesto to re-imagine the way we did business in Portland. I had just inherited the Regional Manager role where I was responsible for managing fourteen properties consisting of over 5000 units spread over five sub-markets. It was a daunting task and I had no illusions that I could run the deal by myself. I knew it would take the collective efforts of our 100+ people as lead by eleven site managers. It was a bonus that they were the best in business.
If given the charge today to chart the course for the next 12 months and beyond; I would break it down just like we did back in 2006.
- Enhance Work & The Legacy
- Enhance Firm & The Brand
- Enhance Employee Commitments
- Enhance Resident Commitments
I would assign our top talent to each of these four over-riding areas. The task? To Develop the next generation of Mills Properties. It would be on each team [with as little guidance as possible] to come up with amazing over the top and executable strategies to create excellence.
Enhance Work & The Legacy
People want to be a part of something bigger than self. And, it all starts inside with the innate need to move character. It starts with a
company that is convinced that organizations are put in place to serve the people that serve it. It stars with mission, vision, strategy and values. As such we would take action on the following:
- Get a crystal clear point of view
- Create a dramatic difference
- Create a culture where ‘Stretch is Routine’
- Create a culture of ‘Game-Changer’ – WOW Projects
- Work only with ‘Playful Clients’ – Life and Business is Too Short to work with Jerks
- We would get obsessed with LEGACY
- We would part ways with anyone who says ‘apartments are commodities’
- We would never shy away from ‘Radical’
Enhance Firm & The Brand
- We would define what it means to make our business ‘cool’
- We would recruit the absolute best talent
- Integrity would rule the day
- Execution would rule the seconds, minutes and hours
- We would create a ‘Swarm Team’ as a way to support
- R&D would get front and center attention
- We will own the relevant Saint Louis digital frontier
- We will aim to be no less than a ‘LOVEMARK’
- Passion would be the guiding principle
Enhance Employee Commitments
- Our talent would breed talent – FANATICS
- We would hire peculiar
- We would manufacture Early Opportunities for new Talent
- They will rise up or be out
- We will make way for YOUTH
- We will get committed to Renewing our CURRENT base of Talent
- We will get obsessed with MENTORING
- Everyone is a leader
- Bring in the Best in Breed
- INTEGRITY with everyone
Enhance Resident Commitments
- We will invite our residents in as partners
- We will draw in only the best vendors to Serve our residents
- Have residents claim that working with US is THE BEST EVER
- Implement Implement Implement
- Our Chief AIM? Resident’s assist in creating CULTURE
- The measure? Did we make a Dramatic, Game-Changing Difference? Will they tell a friend, family member or co-worker about us?
That’s it! That would be my framework for the next twelve months. After that year we would go on an EXECUTION and IMPLEMENTATION QUEST! It would be a No Holds Barred Journey into Compelling, Over the Top, Amazing and downright Stunning Achievement!
Your always striving contributor,
M
Pics tip to Blogging Pro
Multifamily #trust30: Death
Day 23 of the #trust30 challenge
We are afraid of truth, afraid of fortune, afraid of death, and afraid of each other. Our age yields no great and perfect persons. – Ralph Waldo Emerson
You just discovered you have fifteen minutes to live.
1. Set a timer for fifteen minutes.
2. Write the story that has to be written.
(Author: Gwen Bell)
Let it be The End
Let it be know first and foremost to my children; play nice, say please and thank you. Laugh out loud – often. Cry when you need to, it’s okay to do so. When you need to yell – go outside and face the wind. Yell loud, curse and let nothing be left inside. Handle the forward with staid character and with simple words. Be kind to animals. Take care of each other and never let hugs and kisses escape – they matter much. Work hard, work smart but above all be true to your word; it’s the one thing that matters most. Share. And, give of your time not expecting in return.
To that one which I loved the most – you are my best friend. You are tough where and when I need it. And, you are tender when I need it. You endure much and love nonetheless. Might life lend more time and have it been more gracious; I would echo the same sentiments to you. Dream always and be sure to act. Keep love in your heart and keep your soul free.
To my family and friends – live out out! Change the world in the way that you would have it. Have good relations. Face the wind and run head on for all that you will become. Remember it’s the journey, not the destination, that sharpens the wit and matures the soul.
Whoa – that :15 went by fast…
Your now thinking deeply contributor,
M
Multifamily #trust30: Right and Wrong
It’s day 22 of the #trust30 challenge – we are coming down the stretch now.
Good and bad are but names very readily transferable to that or this; the only right is what is after my constitution, the only wrong what is against it. – Ralph Waldo Emerson
…What are your false comparisons? What are your false expectations? What are your false investments in a story? List them. Each keep you from that internal knowing about which Emerson writes. Each keeps you from making your strong offer to the world. Put down your clever, and pick up your ordinary.
(Author: Patti Digh)
Multifamily Right and Wrong
There was a time not so long ago that I go so wrapped up in social media and the highs it gave me that I lost track of being ordinary. Be it comments on my blog posts or twitter conversations with people on the local or national scene in the property management business or the occasional back and forth with a best selling author, it was all very addicting. Addicting to the ego and contradicting to the ordinary.
It cost me in a big way personally about five years ago. I got so caught up in that I ignored the most important people in my life. Not so good. I read a book back then titled: The Heart of Man by Eric Fromm. In it, he described the ego in the way of every man being a wolf. Innate in all of us is this wonderful gift termed free will. It’s right on when handled right and likewise when handled wrong. It’s easy to get wrapped up in the ecstasies of work, life or otherwise because the wolf is always at play. He’s looking for the moment to strike at the true heart. The wolf loves clever and every other wild endeavor. He abhors ordinary.
My prompt – stay true to who you are. And, by all means necessary [put down the phone, the email, the text, the facebook, the twitter, the iPad] to ensure you are true to the ones you love and the ones that love you. Ordinary is extraordinary when you think about it. Try it on for size sometime.
Pretty good prompt for a Friday –
Your see you down the stretch contributor,
M
Multifamily Leadership: Be a Coach
One goal for any organization worth it’s salt is to serve its customers compellingly and profitably over a very long bit of time. How do they do that? The leaders in the organization understand that their chief goal is to serve the people that serve the organization. They do so through expanding people’s capabilities by way mentoring and coaching.
When I hear the word coach I am instantly taken back to the years I ran up and down the court playing basketball. I was blessed enough to have some amazing mentors an coaches in my life. And, through their teaching, training, prodding, gentle and sometimes harsh discipline; I was afforded a full ride Division I scholarship to play basketball at Texas Tech University. They gave of their time, their effort and their knowledge of the game in order to expand my capabilities. They served compellingly.
Multifamily Coach
My punch line today: Be a Coach
1. Be selective about who you give of your time and effort. I once was told that I was not the savior of all humanity. Apparently at the time; I thought I was. That aside, it made a ton of sense to me. Not everyone is there to learn and grow. Some are just there to give you 100% from 8 to 5. Other’s much less than that. Point: choose wisely.
2. Use moments of truth as your catalyst for discussion. Just last week I was involved in a formal coaching session with two employees. A supervisor was delivering a written message to a co-worker and the proverbial ‘but’ sandwich came out. You did this ‘but’ you also did that. I took the time to suggest that the words ‘and in the same respect’ were used in lieu of ‘but’. In my head, it allows for the power of the lead statement to endure in ones mind whereas a ‘but’ crushes the lead statement.
3. Become a master questioner. Be incisive. One of the best questioners I have come across in some time is Mr. Mike Whaling of 30lines. It’s an art and if you ever have the chance to talk to Mike, be prepared to have your logic and wherewithal challenged with thoughtful questions.
4. Use the classroom to arm people with tools and strategies. Use the real world as the place to apply, learn and thrive on the application of those tools.
Share your thoughts with me; What would you add or take away from the list above?
Your always looking to be a coach contributor,
M
