and one
And One – Idea
It happens from time to time.
A customer arrives to take occupancy of their apartment and it’s not ready.
Take this as an opportunity to respond +1.
Tell the resident they are in luck!
Tell them the apartment is receiving a little extra time and attention.
That means they get a free lunch/dinner on us.
They also get a free hour of move-in help (pre-arrange with a local moving company).
Your And One is the differentiator Multifamily Maniac,
M
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And one…
You’ve undoubtedly seen the “and one” in a basketball game. A player drives the lane, takes a hack and makes a hoop; the ref, the crowd, the coach and teammates scream – And, ONE!
And ONE for the Customer
I have an idea for you. The next time your service tech is unclogging a bathroom sink drain, make sure they take a quick glance at the counter top. Let’s suppose the resident is nearing the end of their toothpaste tube.
Sticking with our lead theme from above; service tech drives to complete the service request, takes a hack (read: notices the toothpaste is one squeeze past gone), makes a hoop by fixing the clogged sink (read: completes baseline service) and leaves a new tube behind with a handwritten note that reads; “Noticed you were running low on paste; thought we could save you some time.” “Hope your week rocks.” (read: And, ONE!)
Your looking for some And, One… stories in 2015 Multifamily Maniac,
M
