Mike Brewer
Have an idea for us?
Mike Brewer · · 1 Comment
Video Game Training for the Multifamily Space
What if all multifamily training was video game entertainment based. I mean the real interactive point producing type entertainment.
Let’s dream for a moment that you have taken a position as Service (because I despise the word maintenance) Technician for The M Group. And perhaps you know nothing about the technical side of service because I hired you for behavior and attitude reasons.
Now imagine, it’s your first day and after the major celebration of your arrival to our team, I set you down in front of a Wii. And I plug in a game called – Service for Maniacs. It starts with some dialog describing a call for a leaky faucet in Mrs. Meisner’s apartment. After the description a beautiful tutorial voice, not unlike the British accented woman inside the Garmin GPS, comes on to guide you through the steps from taking the service request to closing it out in the computer after completion. Imgagine next that you had to do it on your own without the assistance of the Garmin gal. Imagine that there were many modules like this one. Imagine that you could not start work until you beat the last guys high score.
Imagine that service is suffering at your community. Consequence? Video game training.
I can imagine that guys and gals would play this before and after work. At lunch and in there spare time. Imagine a leasing game that played like Final Fantasy or Zelda. Okay, I dated myself but you get the picture.
Okay, off for a compelling day. You have one as well. M
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Apartment Sleepover ‘Test Drive’
Resident approved…
Sounds interesting. Does anyone know anything about this site? Who fuels the listings? Any feedback good or bad is welcome.
[Link]Excerpt from the site:
Your property’s listing displays
a “Thumbs Up” logo and 5 star report when all surveys completed during the previous 7 months average good or better for each category.
• Excellent lease closing tool – independent ratings source.
• No individual unit results or comments are displayed.
• Only positive! Properties with surveys indicating improvement is needed are not identified and a 5 star report does not show.
Technorati Tags: resident approved, apartment marketing
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Lisa Trosien email interview: Part 1
Mike Brewer · · 1 Comment
Lisa Trosien was kind enough to field a few questions for the benefit of our blog readers. The interview was done back on in the early part of June and I am just now getting around to posting it. All for good reason.
This marks the 800th post on our Property Management blog. It’s been a long trip. We started the blog thing back in late 2004 and have suffered through bad platforms, lost material and otherwise dumb user mistakes. Despite all that here we are today on a secure platform posting our hearts content.
I thought it fitting to use this milestone 800th post to replay the words of one our true apartment maniacs and moreover icons of the industry.
Many of you know the story but I will tell it again. I first met Lisa at the NAA/IREM conference in Las Vegas some 12 years ago. It was my first conference and she happened to be one of the speakers that I went to see. I was spellbound by the whole experience. I could not tell you one thing that she talked about but I can tell you that she made me feel like I was the only one in the audience that afternoon.
Later that evening I was in a gift shop when I spotted Lisa buying every magazine that contained Michael Jordan pictures. There were many at the time. I took advantage of the moment to say hi and to tell her how much I enjoyed her speech. What caught me off guard was her absolute humbleness and willingness to give me her undivided attention.
She is no different today. I’ve heard stories where she receives emails from say, a leasing consultant in Seattle. And, Lisa being Lisa, picks up the phone and calls them direct. The response is often a shrill that rivals a tweener screamer her heart out at a Hanna Montana concert. “It’s Lisa on the telephone!” “Is it really you?”
While she downplays the celebrity status that ajoins public speakers she is no doubt a major influence and moreover consumate professional for our industry.
All that said, let me pause no more. Here is part one of a two part series. And, Lisa. Thank you – from a forever fan.
Professional
Can you tell us a little bit about what you do in and around the multifamily industry? How you got into the business? And, your favorite memory about the business?
What are some of the biggest areas of opportunity that you see facing our business in the near and long term?
How does your role as a consultant play into that and how do you see yourself assisting operators/owners as we move into the future?
Technology
How do you see technology affecting our business in the coming five years? How might it help or hurt us going forward?
Do you have a website? Facebook Page, Twitter account? Blog? Anything else you are using to get your message out?
Are you still an advocate for print media? Has your thought process shifted in the least?
For instance, when I travel, I book my hotel room online. I can even pick the room I want at some hotels by looking at a schematic of the property. I arrive, bypass the line at the desk and check in at a kiosk. Since I’ve probably prepaid to get a better internet rate, I don’t have to check out in the morning. If I don’t need any special services once I’m there, I can get in, get out and get on with my life with NO human intervention.
However, that being said, great on site team members will ALWAYS be able to find a job. Technorati Tags: Lisa Trosien, apartment marketing
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