professional development
Steph Curry’s Interleaving Mastery: A Playbook for Continuous Learning in Multifamily Leadership
Photo by Markus Spiske on Unsplash
In basketball, Stephen Curry stands as an example of excellence, a testament to the power of skill, strategy, and continuous improvement. His mastery isn’t merely a product of relentless practice but a specific technique known as “interleaving.” This method, often overlooked, holds transformative potential for leaders in the multifamily space, offering a blueprint for enhancing professional skills, strategies, and, ultimately, success.
Interleaving, in its essence, is a learning method where instead of repetitively practicing the same skill, one mixes different skills together. This approach challenges the brain to adapt and apply skills in varied contexts, enhancing learning and retention. Curry’s training regime exemplifies this; he doesn’t shoot three-pointers endlessly. Instead, he interweaves different types of shots, dribbling, and movements, creating a rich, unpredictable practice environment that sharpens his adaptability and decision-making on the court.
For multifamily leaders, interleaving can revolutionize the way skills and knowledge are developed. Rich with variables ranging from operational management to client relations and technological innovation, the multifamily industry demands a multifaceted skill set. Leaders can foster a more robust, adaptable, and innovative mindset by adopting an interleaving approach to professional development.
Imagine a training program where instead of focusing solely on one aspect, like financial management, a leader simultaneously engages with marketing strategies, customer service excellence, and technological adeptness. This approach breaks the monotony of traditional learning and simulates real-world scenarios where multiple skills must be employed concurrently. Such an approach encourages a deeper understanding of how different facets of the business interconnect, leading to more strategic decision-making and problem-solving.
Interleaving also promotes creativity and innovation. Being able to think outside the box is crucial in multifamily. When leaders are exposed to diverse learning experiences, they’re more likely to connect disparate ideas and develop novel solutions to challenges. This mirrors how Curry, through varied practice, finds creative ways to navigate on the court and score in seemingly impossible situations.
Furthermore, interleaving aligns perfectly with the nature of today’s digital, fast-paced world. PropTech and digital marketing strategies increasingly influence the multifamily industry. Leaders who interleave these trends with traditional business practices are better positioned to stay ahead of the curve, leveraging technology for enhanced efficiency, customer satisfaction, and business growth.
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John Carlson | Collective Conversations
Episode sponsored by Updater
Updater is an app that gets residents move-in ready faster. Did you know that residents happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike. Updater offers a special gift for our listeners when booking a demo. The short demo may be the key to improving your customer experience while freeing time for your front-line teams.
In this episode of Collective Conversations, Mike Brewer speaks with John Carlson, President of Mark Taylor, Inc., across a broad range of operational and leadership topics. Watching and listening to Mike and John bounce back and forth seamlessly across so many topics is a masterclass in the multifamily industry cleverly disguised as an Olympic-level ping-pong match.
Key Discussion Points:
1. Broad changes in the economic outlook. Dramatic marketplace changes.
2. Leading with humility and with a deep appreciation for the front-line team members
3. What is your Purpose? The value in building and updating your mission statement.
4. Centralization and specialization.
5. Employing and serving people across 4-5 generations.
Throughout the conversation, Mike and John discuss practical personal and professional development concepts and creating a stand-out organization in the multifamily space.
Whether you’re a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry.
About John Carlson – From his small-town roots to his role as President of the Mark Taylor Companies, John is deeply engaged in creating a purpose-driven company. He is a lifelong learner and an incredible storyteller. Time flies during this fascinating exchange.
About Mike Brewer – Mike is enthusiastic about people, technology, and the multifamily industry. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike is passionate about sharing insights and wisdom through this series of Collective Conversations with champions in this industry. This podcast allows industry professionals to connect, learn, and grow together.
Additional Resources: 12 Rules for Life | Jordan Peterson
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Disclaimer:
The views and opinions expressed in this podcast are solely those of the individuals involved and do not necessarily reflect the official policy or position of Multifamily Collective or any other organization mentioned during the episode. The podcast is for informational purposes only and should not be considered professional or legal advice. Always consult a qualified professional or your organizational leadership before making strategic, professional, financial, or investment decisions.
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Building Extra Value: Cultivate the Habit of Going the Extra Mile
Photo by Isaac Wendland on Unsplash
In the competitive field of business, doing more than one is paid for can set leaders and their organizations apart. Leaders can create unique value, increase customer satisfaction, and build loyalty by fostering a culture that encourages exceeding expectations.
Specific to multifamily, the core challenge many leaders face is the pressure to meet expectations, often leaving no room for going beyond the baseline. This limitation can lead to stagnation, eventually, a loss of competitive edge, and in extreme cases – burnout. Moreover, customers in multifamily communities are increasingly seeking exceptional experiences. How can you provide this without falling into the trap of complacency?
Recognizing the value of exceeding expectations starts with a mindset change. As a leader, inspiring your team to see beyond their job descriptions and responsibilities is essential. Encourage creativity and innovation, and emphasize the importance of looking at the bigger picture.
Build relationships with your residents by understanding their unique needs and desires. Go beyond the standard practices by personalizing their experiences. These tailored touches can foster a sense of community and create long-lasting connections.
Developing a feedback loop with residents allows for continuous improvement. Encourage them to share their thoughts and suggestions and act on them when feasible. It’s about cultivating a culture of proactive problem-solving rather than reactive troubleshooting.
Investing in professional development for your team will create an environment where growth and exceeding expectations become the norm. Provide learning, training, and advancement opportunities to empower your employees to think outside the box.
Transparency and communication are vital. Share your vision with your team and involve them in the decision-making process. By doing so, you align everyone intending to do more than they are paid for, making it an organizational norm rather than an individual exception.
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Unlocking Greatness in Multifamily Property Management
The Balance Between Achieving Great Results and Striving for Perfection in Managing Multifamily Properties
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There lies a middle ground in the struggle between perfectionism and achieving great results. While the desire to attain perfection is commendable, it can impede growth and success. Here I attempt to explore the problems perfectionism can create within the multifamily executive sphere and provide practical solutions to balance excellence and perfection. By focusing on the essence of being great rather than perfect, management can drive success and create a harmonious living environment for Residents.
Perfectionism in multifamily property management leadership is a double-edged sword. On one side, it drives quality and attention to detail; on the other, it can lead to stagnation, burnout of team members, and a lack of adaptability. When the pursuit of perfection overshadows practical goals, it may result in missed opportunities, delays in decision-making, and a loss of focus on what truly matters for Residents and the business as a whole.
The first step to overcoming perfectionism is recognizing its impact and embracing the mantra, “Don’t let perfect be the enemy of great.” Leaders must foster a culture where team members feel empowered to make decisions without fearing failure. Encouraging experimentation and learning from mistakes can drive innovation and growth.
A strong focus on Resident satisfaction and building trust within the community can replace the obsession with perfection. By prioritizing team members’ and residents’ needs and feedback, multifamily executives can make informed and pragmatic decisions that enhance the living experience.
Investing in continuous training and professional development for team members also promotes a culture of excellence without demanding perfection. Leaders can create a cohesive team that works towards shared goals by providing the tools and support necessary for growth.
Lastly, embracing flexibility and adaptability in management practices allows for a more dynamic response to changing circumstances. By adopting a pragmatic and solution-oriented approach, multifamily executives can lead their teams to success without bogging down in pursuing the unattainable ideal of perfection.
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Unlocking Personal and Professional Growth: The Power of Inner Child
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Inner child work is a therapeutic approach that involves exploring and healing childhood wounds, traumas, and unmet needs. It is a powerful tool that can help individuals to reconnect with their authentic selves, build resilience, and enhance their personal and professional development. It’s hard work and is often ignored in our quest to become leaders in the multifamily space and life.
Let’s explore how inner child work can be applied in a professional development context. And know this; it’s work worth doing.
- Building self-awareness and emotional intelligence
Inner child work involves exploring and processing suppressed or ignored emotions in childhood. By doing so, individuals can better understand their emotional landscape and develop greater emotional intelligence. This can be particularly helpful in a professional context where individuals must navigate complex relationships, manage conflicts, and make sound decisions. By being more in tune with their emotions, individuals can make better choices and communicate more effectively with others.
- Enhancing Creativity and Innovation
The inner child represents a person’s playful, curious, and imaginative side. Individuals can tap into their creativity and innovation by reconnecting with this aspect of themselves. This can be particularly helpful in professions requiring individuals to develop new ideas, approaches, and solutions. By accessing their inner child, individuals can generate fresh perspectives and insights leading to breakthroughs and innovation.
- Developing resilience and coping skills
Childhood traumas and wounds can impact individuals and affect their ability to cope with stress, setbacks, and challenges. Inner child work can help individuals to heal these wounds and develop resilience and coping skills. By doing so, individuals can better handle difficult situations, bounce back from failures, and persevere in adversity.
- Building healthy relationships
Childhood wounds and traumas can affect how individuals form and maintain relationships. By exploring and healing these wounds, individuals can improve their ability to connect with others healthfully and meaningfully. This can be particularly helpful in a professional context where relationships are essential for success. Individuals can enhance their communication, collaboration, and teamwork skills by building healthy relationships.
To summarize, inner child work can be a powerful personal and professional development tool. Individuals can build self-awareness, emotional intelligence, creativity, resilience, coping skills, and healthy relationships by exploring and healing childhood wounds. To explore inner child work, consider working with a trained therapist or coach who can guide you.