Multifamily Monday: Listen – Body Language

Good morning! Very quick note this morning. We could get really deep into the art of body language as it relates to listening. Speaking to things like bending your brow as a show of concern, thinning your lip to show you understand the anger , leaning in, unfolding arms and the king of them all –…

Continue reading

Multifamily Monday: Empathetic Listening

I love Monday – one of my favorite days of he week. Today, we are doing a down and dirty lesson on empathetic listening or a fancy way of saying – pay attention. Empathetic listen is active listening or seeking first to understand and then to be understood. The goal being two-fold – listen on…

Continue reading