employee satisfaction
Jason Kae | Collective Conversations
Episode sponsored by: Updater
Updater is an app that gets residents move-in ready faster. Did you know that residents who are happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike Our listeners receive a free gift when you book a demo with Updater.
In this episode, Mike Brewer chats with Jason Kae, author of Journey to a Rainforest – Team Culture, a modern, inclusive fable for leaders, illustrating the team culture model created by Jason Kae, and how it fosters employee satisfaction and engagement.
Key Discussion Points:
- Employee Engagement and Satisfaction are two different things.
- Impact of Toxic Team Members and Leaders
- Ecosystem Framework for building team culture
Throughout the conversation, Mike and Jason discuss practical tips and advice based on the topics covered in the episode.
Whether you’re a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry.
About Mike Brewer
Mike Brewer is enthusiastic about people, technology, and the multifamily industry. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike is passionate about sharing insights and wisdom through this series of Collective Conversations with others in this industry. This podcast is a platform for industry professionals to connect, learn, and grow together.
About Jason Kae
Author, speaker, and consultant Jason Kae has spent more than 25 years on the front lines of businesses building team cultures with the goal of helping employees, the companies they work for, and the clients they serve to increase their potential for mutual success.
Additional Resources: Journey to a Rainforest – Team Culture (paperback) or (audio)
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Disclaimer:
The views and opinions expressed in this podcast are solely those of the individuals involved and do not necessarily reflect the official policy or position of Multifamily Collective or any other organization mentioned during the episode. The podcast is for informational purposes only and should not be considered professional or legal advice. Always consult a qualified professional or your organizational leadership before making strategic, professional, financial, or investment decisions.
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A Little Bit of Play Keeps The Madness Away
JHerzog · · 2 Comments
Sure, most of the time it’s about the residents and the hopefully-soon-to-be residents, but sometimes it needs to be about us (you know, us…the ones who work hard daily to keep the residents happy and the property running smoothly).
Sometimes it’s important to focus on the team. Whether it be personal bonding, a special event, or special recognition, taking a little time out for play during a tough month, week or even day, is a necessity. Over the past couple of months, I’ve heard stories or witnessed events or pictures of events that describe what I’m referring to:
- Recently, one of our properties accomplished a great task, and instead of just a pat on the back, congratulatory e-mail or extra bonus, they got a unique gift: Dunk the Owners Day. The owners and President of Mills Properties designated a day, came out dressed in goofy swimwear and each took their turn being dunked by the team members . It was a unique, special, once-in-a-lifetime day for the whole team, and just what they needed after months of hard work.
- Another story I heard doesn’t have to do with taking the time out to recognize an accomplishment, rather, just taking the time out. One of our office teams designated the newly popular song Call Me Maybe by Carly Rae Jepsen as dance party time. Every time the song comes on in the office, they stop what they are doing and have a quick dance party. A quick couple of minutes to let loose, smile and re-energize. Great for bonding and taking some time out to focus on the team.
- Still another example is a property who extravagantly celebrates their teams’ birthdays (extravagant for what you would typically see in a business office at least). There are balloons, confetti, flowers, gifts, and pictures. Pictures that go up on the property’s Facebook page that then give the associate extra recognition from other property’s team members and residents. And we all love getting a little acknowledgement on our birthday so it becomes an extra special birthday for them. It almost makes you want to come to work on your birthday.
I love their ideas and creativity and I think these types of events and celebrations are a necessity in every business. I was recently given the task of assisting with budgets. My responsibility is the Marketing/Advertising section. You know – the Outreach Marketing, Newspaper & Internet Advertising, Resident Events/Promotions lines. I haven’t examined the entire budget line by line, but I haven’t noticed a line item for Employee Events/Recognition anywhere yet. Maybe it’s because it’s called something else. Or maybe because it’s not there…but I think it should be.
Not all of the events cost something (like the sporadic dance parties), but sometimes they do, and I don’t think it should be the responsibility of the team members to provide special employee recognition/”play time” every now and then. I think if there were a budget for it, we would see more of it, and in my opinion, it would lead to more team bonding, more motivation, more employee satisfaction, less turnover and a more smoothly run property.
Do you agree?