basics

One often overlooked reason we need to revisit the basics periodically is simple: turnover. Every new hire brings fresh energy and perspective but also the need for foundational teaching. This ensures everyone is on the same page and maintains the high standards expected in property management.

Turnover is inevitable.

However, failing to reinforce the basics can lead to inconsistency and mistakes. By reintroducing core principles, we empower new team members and refresh the veterans, fostering a culture of excellence and continuity.

Make regular teaching/coaching a non-negotiable part of your management strategy.

Consistently emphasize the fundamentals.

This approach will reduce errors, enhance service quality, and increase team morale.

Remember, the basics are the bedrock of success.

“Great teams don’t just happen; they are built on a solid foundation of basics consistently reinforced.” – Mike Brewer