Multifamily Monday: Empathy – Care

“People don’t care how much you know until they know how much you care.” – Origin not 100% known. Empathy – Care Empathy can be defined as having the ability to relate. For example, if you are speaking to someone who lives in your apartment community about their son’s soccer game over the weekend and…

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My Boss is Killing Me

Make note of everything you hate about the ledership style of your current boss and commit to never doing any of it when you have the chance to seize your opportunity to lead. – Tom Peters Paraphrase It doesn’t necessarily mean that they are bad people but every property management professional has come home professing;…

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Multifamily #Trust30: A Call to Arms

Day 24 of the #trust30 challenge – it’s a big one! The secret of fortune is joy in our hands. – Ralph Waldo Emerson What if today, right now, no jokes at all, you were actually in charge, the boss, the Head Honcho. Write the “call to arms” note you’re sending to everyone (staff, customers,…

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Multifamily #Trust30: Right Now

Day 7 of the #Trust30 challenge – and, today is a challenge! Whoa! To believe your own thought, to believe that what is true for you in your private heart is true for all men, that is genius. – Ralph Waldo Emerson What is burning deep inside of you? If you could spread your personal…

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Multifamily Leadership: Get Real

Part three of a seven part leadership series. I will never forget the day I walked into the corner office and disclosed to our owner that I approved spending a large sum of money on attorney fees for a commercial eviction case. Was I nervous? No Insist on Realism Worse than nervous is how I…

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Multifamily Leadership: Relentless Courage

We have all been there; sitting around the conference room table discussing the latest property management opportunity, issue or otherwise and you just know in your heart of hearts that no one including yourself is saying the tough stuff. Just this week I posted over at propertymanager.com about courageous conversations and moments of truth. In…

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Multifamily Leadership: Seven Behaviors

It feels like a leadership Friday today. Not sure if it’s the cloudy skies, the chance for rain or the innate need to start a series. I do know that over the long bit of time I have spent in the multifamily business, I tend to naturally migrate to two primary drivers; leadership development and…

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