Ultimately, it’s always about the people

In multifamily property operations, fewer people have more physically demanding jobs than our maintenance team members. Working on air conditioners in scorching heat and dealing with plumbing malfunctions are among the urgent and disagreeable tasks that service teams deal with regularly. Top it off with the high emotions of affected residents for good measure. If…

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Renter’s Resume

Several years ago, I lived/worked in San Francisco, where I was a General Manager overseeing two properties in Foster City for Equity Residential. And, during no oddly particular day, a prospect entered our leasing office and presented her “Renter’s Resume” and asked to see an apartment.  Up to that point in time, I had never…

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Wake Up and Smell the Coffee Multifamily Friends

ACTION POINT: Next time you hear colleagues pounding the table for something that is yesterday’s news, find a way to tell them they need to wake up and smell the coffee. [Read Full Text Here] The above Action Point comes from my all-time favorite Daily Reading Business Book, The Daily Drucker. Optimistic I’m optimistic that…

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