Collective Conversations
Dom Beveridge | Collective Conversations
Episode sponsored by: Updater
Updater is an app that gets residents move-in ready faster. Did you know that residents who are happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike Updater is offering a special gift for our listeners when you book a demo. The short demo may be the key to improving your customer experience while freeing up time for your front-line teams.
In this episode of Collective Conversations, Mike Brewer is joined by returning guest Dom Beveridge, Multifamily Proptech Expert, Publisher, and Principal of 20 for 20. Dom partnered with Donald Davidoff and Jeffrey Roper to create a White Paper on the topic of multifamily revenue management. Their work is an answer to a fundamental misunderstanding of how revenue management systems work as published in a ProPublica article in 2022.
Key Discussion Points:
- Multifamily operators are being compared to Cartel-like price-setting practices. Due to pending class action lawsuits, multifamily operators cannot defend their revenue management practices publicly.
- The accusations are untrue and not possible and reveal a clear lack of understanding of the practice of revenue management.
- There are significant barriers to the practice of multifamily operators and owners acting as a unified group to manipulate supply to increase revenue. >The owner and operational market is extremely fragmented.
>Industry Structures
>Occupancy and Risk
>Ownership objectives vary widely by property.
>Each property’s unique proforma is tied to its capital structure and demands.
>It is impossible for all owners and managers in a market to act in lockstep with respect to pricing strategies.
Mike and Dom dive into the various notes around revenue management in the multifamily industry, a practice that has existed for two decades. If you want to understand this hot topic better, tune in to this compelling episode of Collective Conversations.
Whether you’re a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry.
About Dom Beveridge – Dom has been a leader in consultancy, technology, and marketing for more than 25 years. He created 20 for 20 – the multifamily industry’s leading survey of operations and technology.
About Mike Brewer – Mike is enthusiastic about people, technology, and the multifamily industry. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike is passionate about sharing insights and wisdom through this series of Collective Conversations with others in this industry. This podcast is a platform for industry professionals to connect, learn, and grow together.
We would love your feedback, questions, and topic suggestions for future episodes. Feel free to reach out to us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Our podcasts and interviews are also available on Apple Podcasts, Spotify, or anywhere you stream your podcasts.
Subscribe and Share:
If you enjoyed this episode, rate, review, and subscribe to our podcast on [Podcast Platform(s)] and share it with your friends and colleagues.
If you or someone you recommend is interested in learning more about sponsorship opportunities, please contact us.
Please subscribe to our newsletter – The Collective Rundown
Thank you for tuning in and stay tuned for more exciting episodes coming soon!
Disclaimer:
The views and opinions expressed in this podcast are solely those of the individuals involved and do not necessarily reflect the official policy or position of Multifamily Collective or any other organization mentioned during the episode. The podcast is for informational purposes only and should not be considered professional or legal advice. Always consult a qualified professional or your organizational leadership before making strategic, professional, financial, or investment decisions.
Share this:
John Carlson | Collective Conversations
Episode sponsored by Updater
Updater is an app that gets residents move-in ready faster. Did you know that residents happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike. Updater offers a special gift for our listeners when booking a demo. The short demo may be the key to improving your customer experience while freeing time for your front-line teams.
In this episode of Collective Conversations, Mike Brewer speaks with John Carlson, President of Mark Taylor, Inc., across a broad range of operational and leadership topics. Watching and listening to Mike and John bounce back and forth seamlessly across so many topics is a masterclass in the multifamily industry cleverly disguised as an Olympic-level ping-pong match.
Key Discussion Points:
1. Broad changes in the economic outlook. Dramatic marketplace changes.
2. Leading with humility and with a deep appreciation for the front-line team members
3. What is your Purpose? The value in building and updating your mission statement.
4. Centralization and specialization.
5. Employing and serving people across 4-5 generations.
Throughout the conversation, Mike and John discuss practical personal and professional development concepts and creating a stand-out organization in the multifamily space.
Whether you’re a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry.
About John Carlson – From his small-town roots to his role as President of the Mark Taylor Companies, John is deeply engaged in creating a purpose-driven company. He is a lifelong learner and an incredible storyteller. Time flies during this fascinating exchange.
About Mike Brewer – Mike is enthusiastic about people, technology, and the multifamily industry. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike is passionate about sharing insights and wisdom through this series of Collective Conversations with champions in this industry. This podcast allows industry professionals to connect, learn, and grow together.
Additional Resources: 12 Rules for Life | Jordan Peterson
Connect with Us:
We would love your feedback, questions, and topic suggestions for future episodes. Feel free to contact us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Our podcasts and interviews are also available on Apple Podcasts, Spotify, or anywhere you stream your podcasts.
Subscribe and Share:
If you enjoyed this episode, rate, review, and subscribe to our podcast on [Podcast Platform(s)] and share it with your friends and colleagues.
If you or someone you recommend is interested in learning more about sponsorship opportunities, please get in touch with us.
Please subscribe to our newsletter – The Collective Rundown
Thank you for tuning in, and stay tuned for more exciting upcoming episodes!
Disclaimer:
The views and opinions expressed in this podcast are solely those of the individuals involved and do not necessarily reflect the official policy or position of Multifamily Collective or any other organization mentioned during the episode. The podcast is for informational purposes only and should not be considered professional or legal advice. Always consult a qualified professional or your organizational leadership before making strategic, professional, financial, or investment decisions.
Share this:
Savannah Wheeler | Collective Conversations
Episode sponsored by: Updater
Updater is an app that gets residents move-in ready faster. Did you know that residents who are happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike Our listeners receive a free gift when you book a demo with Updater.
In this episode, Mike Brewer is joined by Savannah Wheeler, CEO of Apartment Snapshot, and a respected expert in the multifamily industry. In this episode, they explore the vast possibilities of the Apartment Snapshot app that puts your company’s KPIs across all platforms in the hands of all your team members, departments, and senior leadership in real-time.
Key Discussion Points:
Gamification: Real-time data sets for all KPIs including maintenance, marketing, leasing, collections, turnover, vacancy, etc. create a Leaderboard that encourages properties to compete to improve their scores.
Heat Map: Rating property KPI performance as green, yellow, or red indicates which properties need additional support or resources.
Shared Data and Vocabulary between departments improve communication and focus on data integrity.
Use your superpower! When tech provides the data sets, property managers use hospitality skills to create unique and memorable resident experiences.
Whether you’re a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry.
About Mike Brewer
Mike Brewer is enthusiastic about people, technology, and the multifamily world. He serves as President of RADCO Residential and COO of The RADCO Companies. He is the founder of Multifamily Collective.
About Savannah Wheeler
Savannah is a highly regarded expert in the multifamily industry, known for her expertise in bridging real estate and technology with an interest in the site team experience.
Connect with Us:
We love your feedback, questions, and topic suggestions for future episodes. Reach us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Our podcasts and interviews are available on Apple Podcasts, Spotify, and across all podcast platforms.
Subscribe and Share:
If you enjoyed this episode, please rate, review, and subscribe to our podcast and share it with your friends and colleagues.
If you or someone you recommend is interested in learning more about sponsorship opportunities, please contact us.
Please subscribe to our newsletter – The Collective Rundown
Thank you for tuning in and stay tuned for more exciting episodes coming soon!
Disclaimer:
The views and opinions expressed in this podcast are solely those of the individuals involved and do not necessarily reflect the official policy or position of Multifamily Collective or any other organization mentioned during the episode. The podcast is for informational purposes only and should not be considered professional or legal advice. Always consult a qualified professional or your organizational leadership before making strategic, professional, financial, or investment decisions.
Share this:
Jason Kae | Collective Conversations
Episode sponsored by: Updater
Updater is an app that gets residents move-in ready faster. Did you know that residents who are happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike Our listeners receive a free gift when you book a demo with Updater.
In this episode, Mike Brewer chats with Jason Kae, author of Journey to a Rainforest – Team Culture, a modern, inclusive fable for leaders, illustrating the team culture model created by Jason Kae, and how it fosters employee satisfaction and engagement.
Key Discussion Points:
- Employee Engagement and Satisfaction are two different things.
- Impact of Toxic Team Members and Leaders
- Ecosystem Framework for building team culture
Throughout the conversation, Mike and Jason discuss practical tips and advice based on the topics covered in the episode.
Whether you’re a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry.
About Mike Brewer
Mike Brewer is enthusiastic about people, technology, and the multifamily industry. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike is passionate about sharing insights and wisdom through this series of Collective Conversations with others in this industry. This podcast is a platform for industry professionals to connect, learn, and grow together.
About Jason Kae
Author, speaker, and consultant Jason Kae has spent more than 25 years on the front lines of businesses building team cultures with the goal of helping employees, the companies they work for, and the clients they serve to increase their potential for mutual success.
Additional Resources: Journey to a Rainforest – Team Culture (paperback) or (audio)
Connect with Us:
We would love your feedback, questions, and topic suggestions for future episodes. Feel free to reach out to us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Our podcasts and interviews are also available on Apple Podcasts, Spotify, or anywhere you stream your podcasts.
Subscribe and Share:
If you enjoyed this episode, rate, review, and subscribe to our podcast on [Podcast Platform(s)] and share it with your friends and colleagues.
If you or someone you recommend is interested in learning more about sponsorship opportunities, please get in touch with us.
Please subscribe to our newsletter – The Collective Rundown
Thank you for tuning in and stay tuned for more exciting episodes coming soon!
Disclaimer:
The views and opinions expressed in this podcast are solely those of the individuals involved and do not necessarily reflect the official policy or position of Multifamily Collective or any other organization mentioned during the episode. The podcast is for informational purposes only and should not be considered professional or legal advice. Always consult a qualified professional or your organizational leadership before making strategic, professional, financial, or investment decisions.
Share this:
Jude Chiy | Collective Conversations
In this episode, Mike Brewer chats with Jude Chiy, Founder of Flamingo, an app created to enhance and optimize resident engagement and build community. Jude shares his journey from med school student to the Founder of Flamingo. Mike and Jude explore the benefits of executing simple and frequent resident touch points and the connection to higher resident satisfaction scores.
Key Discussion Points:
- The meaning of Flamingo: In a world where competitors all look very similar, Jude believes that building a sense of community between management and residents, and resident to resident, helps a property stand out “like a flamingo in a flock of pigeons.” The Flamingo app helps residents navigate the many questions related to life in the community, discover new events and people, and build a true sense of neighborhood.
- The Value of Resident Input: Instead of solving problems at the senior level of the management team, inviting residents into the issue by sharing it and inviting their comments on solutions further enhances the feeling that resident input matters.
- The Superpower of AI: There are scores of data points, and it is impossible to read through it all and make sense of it. Flamingo uses AI to read all the data and quantify it, making it easy to understand. The system sends surveys when a resident interacts with a team member, uses an amenity, submits a service request, etc. It tracks the time to resolve, the frequency of resident communication, etc., and provides recommendations to correct the areas of concern.
Throughout the conversation, Mike and Jude share practical tips and advice based on the topics covered in the episode.
Whether you’re a seasoned investor, property manager, vendor/supplier, or someone interested in learning more about the multifamily market, this series offers valuable insights that can help you navigate the challenges and seize the opportunities in this dynamic industry.
About Jude Chiy
Jude Chiy is a highly regarded expert in the multifamily industry, known for his expertise in resident engagement and building a sense of neighborhood within each community. Jude wanted to be a superhero when he was young, but sadly never developed the superpowers to fight crime and help people. He founded Flamingo to make the world a better place by simplifying life for residents and property managers.
Ultimately, Jude’s vision is a world where everyone knows their neighbors and willing to help them out. With a wealth of unique experience and a track record of critical thinking, Jude brings a unique perspective to the discussion, shedding light on key industry trends and sharing valuable advice for professionals in the multifamily space.
About Mike Brewer
Mike Brewer is enthusiastic about people, technology, and the multifamily world. He serves as President of RADCO Residential and COO of The RADCO Companies. As the Founder of Multifamily Collective, Mike draws on his deep understanding of the multifamily space and is passionate about sharing insights and wisdom through Collective Conversations with others in this industry. This podcast creates a platform for industry professionals to connect, learn, and grow together.
Additional Resources:
- The Purple Cow by Seth Godin
- If Chick-fil-A Ran Your Apartment – Six Things They’d Do Differently
- If Apple Ran Your Apartment – Six Things They’d Do Differently
- If Ex-WeWork CEO Adam Neumann’s Flow Ran Your Apartment – Six Things They’d Do Differently
- How McDonald’s Would Run Your Apartment – Seven Things They’d Do Differently
- Need Ideas? The Flamingo Blog is like finding a hidden treasure box full of novel ideas for resident engagement
Episode sponsored by: Updater
Updater is the app that gets residents move-in ready faster. Did you know that residents who are happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit go.updater.com/mike and as a special gift to our listeners, Updater is offering a special gift when you book a demo.
Connect with Us:
We would love your feedback, questions, and topic suggestions for future episodes. Feel free to reach out to us via info@multifamilycollective.com or connect with us on LinkedIn, YouTube, and Facebook. Our podcasts and interviews are also available on Apple Podcasts, Spotify, or anywhere you stream your podcasts.
Subscribe and Share:
If you enjoyed this episode, rate, review, and subscribe to our podcast on [Podcast Platform(s)] and share it with your friends, colleagues, and anyone who might find it valuable. Please help us spread the word about Multifamily Collective and empower others to thrive in the multifamily real estate industry.
If you or someone you recommend is interested in learning more about sponsorship opportunities, please contact us.
Please subscribe to our newsletter – The Collective Rundown
Thank you for tuning in to Multifamily Collective. Stay tuned for more exciting episodes coming soon!
Disclaimer:
The views and opinions expressed in this podcast are solely those of the individuals involved and do not necessarily reflect the official policy or position of Multifamily Collective or any other organization mentioned during the episode. The podcast is for informational purposes only and should not be considered professional or legal advice. Always consult a qualified professional or your organizational leadership before making strategic, professional, financial, or investment decisions.
Share this:
- « Go to Previous Page
- Page 1
- Page 2
- Page 3
- Page 4
- Interim pages omitted …
- Page 14
- Go to Next Page »